Iyana Wynn
Austell
Summary
Offering strong customer service and administrative skills, eager to learn and grow in this field. Brings familiarity with office operations and ability to quickly adapt to new systems. Gained experience in handling transactions, managing records, and providing accurate information to customers. Seeking to transition into new field where these transferable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Data Entry Specialist
Cobb County Board of Commisioners
03.2024 - Current
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions.
- Performed routine data entry and document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Created documents with applicant information and verified data against DRIVES database information.
Assistant Store Manager
Once Upon a Child
09.2023 - 03.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
Citi Trends
12.2022 - 09.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
High School Diploma -
Maynard Holbrook Jackson High-School
801 Glenwood Ave SE, Atlanta, GA 3031605.2022
Skills
- Adaptability
- Interpersonal Communication
- Data Analysis
- Team Leadership
- Customer Service
- Conflict Resolution
- Time Management
- Document verification
- Customer Relations
Timeline
Data Entry Specialist
Cobb County Board of Commisioners
03.2024 - Current
Assistant Store Manager
Once Upon a Child
09.2023 - 03.2024
Assistant Manager
Citi Trends
12.2022 - 09.2023
High School Diploma -
Maynard Holbrook Jackson High-School
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