Iyanah Bryant
Chicago,USA
Summary
Achieved high customer satisfaction through prompt resolution of issues. Elevated team effectiveness by mentoring staff and implementing best practices. Enhanced customer service standards by leveraging effective communication and problem-solving strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Popeyes Louisiana Kitchen
Oak Park, IL
09.2019 - 04.2025
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Developed strong customer service skills by providing efficient and accurate service.
- Provided excellent customer service by greeting customers and offering assistance.
- Built and maintained positive working relationships with co-workers.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Flex Security Officer
Titan Security Group
Chicago, IL
08.2023 - 02.2025
- Provided exceptional customer service to all individuals encountered, assisting with directions and general business information.
- Controlled access for patrons, visitors, and vendors, ensuring a safe and secure environment.
- Conducted patrols and stood post outside, observing and reporting any suspicious activity.
- Conducted daily patrols, walking up to 10 miles per day, to guard against theft and maintain a safe environment.
- Monitored closed circuit television systems in order to detect any criminal activity or potential threats onsite.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Provided employees and visitors with proper company-issued identification, maximizing security.
- Locked doors and gates of entrances and exits to secure buildings.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Maintained detailed records of daily activities, including incidents, patrols, and other information as required by management.
- Adhered to company policies and procedures related to safety, security, and customer service standards.
Kitchen Prep Cook
Amazon Fresh
Riverside, IL
06.2022 - 09.2022
- Maintained cleanliness of work station while preparing ingredients and assembling dishes according to recipes.
- Communicated effectively with co-workers regarding current tasks or any issues that arose.
- Assisted in the preparation of salads, sauces and other items as needed in accordance with menu specifications.
- Prepared large batches of soups, stocks and sauces from scratch following standard recipes.
- Consistently followed proper food handling procedures at all times throughout shift.
- Effectively managed stock inventory and rotated product for freshness; consistently monitored food storage areas to ensure compliance with health and safety regulations.
- Performed weekly sanitation duties including washing dishes, cleaning floors and wiping down counters and tables.
- Displayed strong multitasking abilities while working on several orders simultaneously during peak hours.
- Provided assistance to line cooks as needed during busy service periods.
- Accurately weighed ingredients using digital scales prior to cooking process.
- Skillfully portioned food items into individual servings for customers' orders.
- Exhibited attention to detail when plating dishes ensuring they were aesthetically pleasing before serving them.
- Successfully operated the deep fryer by maintaining accurate temperature settings for each item being cooked.
- Adhered to all safety protocols when using kitchen equipment such as slicers, mixers, ovens, grills.
- Efficiently handled customer complaints in a professional manner while adhering to company policies.
- Kept clean and orderly kitchen by washing dishes and sanitizing surfaces.
- Diced, sliced, and cut vegetables for use in dishes.
- Verified all food products were properly labeled and stored.
- Complied consistently with standard portion size, cooking methods and kitchen rules and policies.
- Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements.
- Took orders from customers and prepared items requiring short preparation time.
Online Personal Shopper
Hy-vee
Sycamore, IL
09.2021 - 03.2022
- Performed quality assurance checks on all outgoing orders before they were shipped out.
- Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
- Responsible for ensuring that all orders are properly packaged prior to shipping out.
- Tracked customer satisfaction ratings through surveys and other methods in order identify areas of improvement.
- Incorporated feedback from customers into product selections in order to meet changing demands.
- Managed returns and exchanges efficiently according to company policies and procedures.
- Identified opportunities to upsell additional merchandise based on customers' interests and budget constraints.
- Implemented strategies for inventory management including tracking stock levels, restocking shelves.
- Interacted with customers in person or on phone using excellent communication skills.
- Monitored expiration dates on products and removed expired items from shelves promptly.
- Prioritized tasks and adapted plans to address unexpected delays or changes.
- Maintained accuracy by double-checking items and substitutions with customer instructions.
- Adhered to safety standards while handling food items such as produce, dairy products, and frozen foods.
- Prioritized picking fresh produce, ensuring quality and optimal ripeness.
- Selected and packed groceries for customers efficiently and quickly.
Line Cook
IHOP
DeKalb, IL
09.2020 - 11.2020
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Worked with other members of the kitchen staff to ensure efficient service.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Communicated effectively with co-workers to ensure timely delivery of orders.
- Opened or closed kitchen as dictated by department scheduling.
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
- Practiced safe food handling procedures in accordance with local health regulations.
- Proficiently operated various kitchen appliances such as grills, ovens, fryers and other equipment.
- Consistently maintained professional attitude when interacting with customers or team members.
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
- Stored and organized ingredients into fridges and bins.
- Monitored stock levels throughout shift and communicated needs for restocking supplies to management.
- Trained newly hired line workers regarding store recipes and policies.
- Ensured proper storage of food products at appropriate temperatures to maintain food safety standards.
Cashier
McDonald's
Chicago, IL
01.2019 - 09.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Used POS system to complete purchases for customers.
- Supported other departments within the store by providing assistance when needed.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Tracked inventory levels accurately to ensure adequate stock is available for sale.
- Cross-trained colleagues on proper use of POS systems for efficient checkout times.
Education
Psychology
Northern Illinois University
ILAdministrative Medical Assistant
Ultimate Medical Academy
Clearwater, FL01.2027
High School Diploma - undefined
Phoenix Military Academy
IL06.2020
Skills
- Resolved issues efficiently through strategic problem-solving techniques, leading to enhanced team dynamics
- Achieved shared goals through effective collaboration with team members, resulting in improved project outcomes
- Built strong client relationships that enhanced communication and trust, contributing to increased client retention
- Streamlined time management processes to ensure timely project delivery, boosting overall productivity
- Implemented technology tools that streamlined workflows and improved operational efficiency
- Identified potential clients through proactive prospecting activities, expanding the customer base
- Completed tasks reliably and consistently met commitments, building a reputation for dependability
- Fostered positive interactions by enhancing interpersonal communication skills, leading to improved team morale
- Delivered timely updates and information sharing among team members through effective communication
- Created organized task management systems that optimized workflow and increased efficiency
- Identified areas for improvement through observational skills, contributing to ongoing development
- Developed a strong understanding of market trends and customer needs, enhancing service offerings
- Maintained integrity in all business transactions, fostering trust and credibility with clients
- Accurately and securely managed cash handling processes, ensuring compliance and financial integrity
- Coordinated client management efforts that resulted in high levels of client satisfaction
- CRM software
- Microsoft office
- Teamwork and collaboration
- Data entry
- Customer data confidentiality
- MS office
- Transaction processing
- Order and refund processing
- Billing adjustments and refunds
- Recordkeeping strengths
Certification
Food Handler Safety
Timeline
Flex Security Officer
Titan Security Group
08.2023 - 02.2025
Kitchen Prep Cook
Amazon Fresh
06.2022 - 09.2022
Online Personal Shopper
Hy-vee
09.2021 - 03.2022
Line Cook
IHOP
09.2020 - 11.2020
Cashier
Popeyes Louisiana Kitchen
09.2019 - 04.2025
Cashier
McDonald's
01.2019 - 09.2019
High School Diploma - undefined
Phoenix Military Academy
Psychology
Northern Illinois University
Administrative Medical Assistant
Ultimate Medical Academy