Iyanah Clark
Flagstaff,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Home Depot
Flagstaff, Arizona
08.2025 - Current
- Led a team of associates to enhance customer service experience.
- Trained new staff on product knowledge and service protocols.
- Resolved customer inquiries and complaints efficiently and courteously.
- Implemented best practices for maintaining a clean and organized workspace.
- Motivated team members to achieve high standards of customer satisfaction.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Flooring Sales Specialist
Home Depot
Flagstaff, Arizona
03.2024 - 08.2025
- Assisted customers in selecting flooring options based on needs and preferences.
- Collaborated with installation teams to schedule and coordinate project timelines.
- Resolved customer inquiries and concerns regarding flooring products or services.
- Trained new staff on product knowledge and effective sales techniques.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
Campus Living Operations Assistant
Northern Arizona University Campus Living
Flagstaff, Arizona
08.2023 - 07.2024
- Coordinated daily operations for campus housing facilities and services.
- Managed inventory of supplies and materials for campus living departments.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Maintained positive working relationship with fellow staff and management.
Appliance Sales Specialist
Home Depot
Flagstaff, Arizona
02.2022 - 03.2024
- Demonstrated appliance features and functionality to enhance customer understanding.
- Provided expert knowledge on appliance specifications and energy efficiency ratings.
- Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Shared information on product features for various items to help customers make correct buying decisions.
Education
High School Diploma -
Glenview College Prep High School
4386 W Bethany Home Rd05-2022
Skills
- Team collaboration
- Conflict resolution
- Problem solving
- Effective communication
- Team training and development
- Customer service excellence
Timeline
Customer Service Lead
Home Depot
08.2025 - Current
Flooring Sales Specialist
Home Depot
03.2024 - 08.2025
Campus Living Operations Assistant
Northern Arizona University Campus Living
08.2023 - 07.2024
Appliance Sales Specialist
Home Depot
02.2022 - 03.2024
High School Diploma -
Glenview College Prep High School