Iyania Williams
Pasadena,MD
Summary
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Seeking an administrative position where my strong analytical qualification of analytical skills: Exception to detail: Problem solver: team player and work well independently and leadership qualities. Positive, Professional attitude; committed. Where my education and Interpersonal skills would be asset. Can keep track and records of meetingdeadlines in a timely manner. Customer oriented with interpersonal and communication skills that can be transferable to any position, and willing to travel if required.
Overview
5
5
years of professional experience
Work History
Warehouse Associate Team Lead
Feld Entertainment
03.2023 - Current
- Improved warehouse efficiency by streamlining processes and optimizing team workflows.
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Reduced order processing time by implementing standardized procedures and cross-training team members.
- Increased overall productivity with proactive management of associate schedules, assignments, and performance evaluations.
- Ensured timely order fulfillment by closely monitoring picking, packing, and shipping operations.
- Maintained a safe work environment with consistent enforcement of safety protocols and hazard assessments.
- Enhanced technical skills of trainees by delivering comprehensive Microsoft Certified courses.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
Sales Associate
Edge
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
Sales Associate
Last Stop
08.2019 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Still In Progress - Psychology
University of Maryland - Baltimore County
Baltimore, MDSkills
- Verbal Communication
- Product Promotion
- Excellent People Skills
- Verbal and Written Communication
- Retail Loss Prevention
- Microsoft office suite programs
- Time Management
- Credit and Cash Transactions
- Stocking and Replenishing
- Self-Checkout Assistance
- Money Handling
- Inventory Pricing
- Store Opening and Closing
- Returns and Refunds
- Monitor Security
- Sales Forecasting
- Hospitality and Accommodation
- Cash Register Operation
- Sales Training
- Microsoft Access
- Sales Expertise
- Sales Trends
- Customer Seating
- Listening Skills
- Customer Service
- Serve Customers
- Teamwork and Collaboration
- Sales and Marketing
- Food and Beverage Service
- Server and Staff Support
- Promotional Events
- Exceptional customer service
- Safe Serving Practices
- Bar Equipment Familiarity
- Strong Communication Skills
- Food Pairing Recommendations
- Table setting and bussing
- Cash handling expertise
- Payment Processing
- Reservations Management
- Guest Relations Management
Grammar essentials, Excel level 1 and mastering
Technical writing
Additional Information
• I Model at Bowie state university
•I promote for numerous clubs
•Model for modelsInc
Timeline
Warehouse Associate Team Lead
Feld Entertainment
03.2023 - Current
Sales Associate
Edge
09.2022 - 12.2022
Sales Associate
Last Stop
08.2019 - 07.2022
Still In Progress - Psychology
University of Maryland - Baltimore County
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