Iyanla Wills
Customer Service Representative
Picayune,MS
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Customer Care Specialist
Teleperformance USA
Remote
10.2021 - Current
- Worked independently with minimal supervision.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Exceptional computer skills
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
operator
Flawlesswear Boutique LLC
09.2018 - Current
- Of a women’s online clothing boutique
- Providing customer support and online marketing and merchandise
customer service representative
Savilinx LLC
03.2020 - 09.2021
- Tier 2 agent on Dua contract
- Answer incoming calls for clients and assist with customer service needs on government contract .
Customer Service Representative
General Dynamics
Bogalusa, Louisiana
09.2016 - 10.2018
- Answer inbound telephone calls and provide health insurance information for the federal health insurance marketplace
- Complete applications with consumers personal information and troubleshoot any potential problems with a consumers plan.
Sales Consultant
Best Buy Mobile
Hattiesburg, Mississippi
01.2015 - 05.2016
- Consulted customers in mobile plans and connecting mobile companies
- Services for the customer, also letting customers know about ongoing and upcoming promotions
- Troubleshooting cell phone problems and providing customer service over the phone as well as in store.
Sales Associate
City Gear
Hattiesburg, Mississippi
04.2014 - 11.2014
- Assisted customers with product selection and queries
- Investigated and resolved customer complaints
- Set up store displays
- Operated cash register as and when necessary
- Managed clothes stocking and pricing
Crew Member
Taco bell
Hattiesburg, Mississippi
06.2013 - 02.2014
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation Resolved complaints promptly and professionally
Crew Member
Taco bell
Picayune, Mississippi
03.2012 - 02.2013
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation Resolved complaints promptly and professionally
Education
Associates - Applied
08.2013 - 12.2015
Science Degree - Criminal Justice
Pearl River Community College
Bachelors - Criminal Justice: Criminal Justice
01.2016 - Current
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University of Southern Miss
Skills
Custom order management
Inbound Customer Service
Customer Relationship Management
Strategic sales knowledge
Order fulfillment
Medical terminology knowledge
Complaint resolution
Money handling abilities
Retail store support
POS systems expert
Account management
International sales support
Shipping procedures understanding
Professional telephone demeanor
Multi-line phone talent
Timeline
Customer Care Specialist
Teleperformance USA
10.2021 - Current
customer service representative
Savilinx LLC
03.2020 - 09.2021
operator
Flawlesswear Boutique LLC
09.2018 - Current
Customer Service Representative
General Dynamics
09.2016 - 10.2018
Bachelors - Criminal Justice: Criminal Justice
01.2016 - Current
Sales Consultant
Best Buy Mobile
01.2015 - 05.2016
Sales Associate
City Gear
04.2014 - 11.2014
Associates - Applied
08.2013 - 12.2015
Crew Member
Taco bell
06.2013 - 02.2014
Crew Member
Taco bell
03.2012 - 02.2013
Science Degree - Criminal Justice
Pearl River Community College
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University of Southern Miss