Tina Beltran
Fort Worth,TX
Summary
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
26
26
years of professional experience
Work History
Customer Care Specialist
Altor
Keller, TX
02.2024 - 03.2026
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Senior Customer Service Specialist
Xpo logistics freights
Richland Hills, TX
09.2022 - 05.2024
- Investigate invoice disputes, auditing against tariff, and client contracts using a variety of tools and systems
- Take action to resolve the concern for the customer
- Keep the customer updated throughout the process and escalate when resolution has stalled
- Understand customer concerns and provide helpful information regarding the application of charges, and reasons for accessorial charges
- Utilize XPO case management system to document all required elements of the customer interaction
CSR / Billing
XPO Logistics
02.2019 - 09.2022
- Answer customers' questions about products, prices, and availability
- Process customer invoices, bills of lading, and purchase orders relative to material and machinery
- Research and resolve billing issues
- Confirm freight rates
- Review accounts aging daily
- Coordinate with vendors and customers to resolve problems on damaged items
- Assist customers and Business Partners via Telephone and Email
- Process changes or Cancellations To delivery Orders
- Handle customer complaints in a calm Professional manner
Department Supervisor
Toys R Us
11.1999 - 06.2018
- Promote store sales and profit goals
- Deliver excellence in customer services
- Make sure all safety and loss prevention standards are executed
- Ensure all customer service team members are certified on Front End Procedures and proper Customer Engagement
- Prepare daily deposits
- Performed audits on all registers and stores safe
Education
Diploma - Business & Management
Shawn Academy
01-2018
Business - undefined
Mansfield Business School
01-1988
High School - undefined
Burbank Highschool
01-1987
Skills
- Business Analysis
- Data entry
- Customer service excellence
- Custom order management
- Email correspondence
- CRM software
- Microsoft Office 365
- Order processing
- Overage,shorts and Damages (OS&D)
- Claims
Languages
English
Full Professional
Timeline
Customer Care Specialist
Altor
02.2024 - 03.2026
Senior Customer Service Specialist
Xpo logistics freights
09.2022 - 05.2024
CSR / Billing
XPO Logistics
02.2019 - 09.2022
Department Supervisor
Toys R Us
11.1999 - 06.2018
Business - undefined
Mansfield Business School
High School - undefined
Burbank Highschool
Diploma - Business & Management
Shawn Academy