Summary
Overview
Work History
Education
Skills
Timeline
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Iyanna Brown

Queens,NY

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Shift Leader

Everytable
01.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Responsible for opening store two days a week and closing three days per week, ensuring the store is safe and ready for operation each day.
  • Greeted 100 customers during each shift, oftentimes by name while displaying a respectful and friendly attitude, helping develop rapport and build lasting relationships.

Shift Leader

Shake Shack
01.2021 - Current
  • Cooked and packaged batches of food, such as hamburgers and fried chicken , which are prepared to order or kept warm until sold.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or received verbal instructions as to food required by patrons and prepared and cooked food according to instructions.

Customer Service Representative

Indoor Extreme Sports
01.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed over 100 payments and returns with accuracy and efficiency.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Arts - Culinary Arts

Hudson County Community College
Jersey City, NJ
06.2027

High School Diploma -

Harry S Truman High School
Bronx, NY
06.2019

Skills

  • Positive Attitude
  • Cash Handling
  • Food Safety Procedures
  • Problem-Solving
  • Operates well under pressure
  • Point of Sale (POS) System Operations
  • Ability to multi-task
  • Time Management
  • Leadership Skills
  • Opening & Closing Procedures
  • Client & Customer Relations
  • Trustworthy & Reliably

Timeline

Shift Leader

Everytable
01.2022 - Current

Shift Leader

Shake Shack
01.2021 - Current

Customer Service Representative

Indoor Extreme Sports
01.2019 - Current

Bachelor of Arts - Culinary Arts

Hudson County Community College

High School Diploma -

Harry S Truman High School

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Iyanna Brown