Iyanna Brown
Owings Mills,USA
Summary
High performance and results-oriented professional with a solid career history of integrating Human Resource solutions and best practices across diversified business sectors where keen business, commercial, financial, and technology acumen are keys to success. Seasoned in driving change and maximizing performances to exceed corporate values, vision, and business objectives. Broad business perspective with a track record of collaborating with C-suite management to develop human resource functions that meet all short and long-term company goals and vision. Analytical communicator and leader with strengths in building high performance teams and motivating employees to reach their maximum potential; effectively disseminates Human Resource principles across all levels of personnel to drive change and excellence across the workplace.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resource Generalists
Genesis Engineering Solutions
04.2023 - Current
- Worked as a notary for a Aerospace Engineering Firm, being present for the signing such as contracts, wills and articles of incorporation by the required parties. My primary duties include verifying the identities of document signers, witnessing the signing of documents and administering oaths.. Documented, dated, and certified the contents of legal and official documents.
- Verifying identities of document signers
- Determining the willingness of document signers to prevent fraud
- Entering document signing information into a notary journal
- Administering oaths and taking acknowledgments
- Legally affixing notary seals on completed documents
- Strong communication skills
- Problem-solving skills
- Ability to work well with others
- Strong reading comprehension skills
- Ability to be flexible when scheduling notarizing appointments with clients
- Ability to exhibit empathy when working with sensitive documents and vulnerable client
- Supervisor's Name: Dollie White
- Supervisor's Phone Number: (240) 582-3537
- Hours Worked: 40 hours
- Salary History: $36.06/hour-$75,000.00/Annually
Human Resource Generalists
Genesis Engineering Solutions
08.2022 - Current
- Provides a variety of Human Resource management services as well as consultation on the most effective alignment in HR Strategies to support strategic goals and objectives and produce the results that accomplish the agency mission. I am capable of screening, interviewing and placing workers.
- Proficient in related employee relations, compensation and benefits and training.Consult with employers to identify employment need
- Interview applicants about their experience, education and skills
- Contact references and perform background checks on applicants
- Inform applicants about job details, such as duties, benefits, and working conditions
- Hire and refer qualified candidates for employers
- Conduct new hire orientation on boarding
- Conduct Off-boarding meeting
- Facilitated all aspects of Human Resources from recruitment, employee relations, compensation, benefits, training, as well as administration duties in policy writing, conducting procedures and programs
- Able to perform analyses and draw conclusions on complex legal issues, problems, and situations, and advise managers regarding appropriate corrective techniques in response to a range of conduct and performance issues.
- Skilled in gathering facts and using effective, analytical, and evaluative methods to accurately assess information and make sound decisions.
- Ability to communicate with others, both orally and in writing, sufficient to formulate and present arguments and advisory opinions and prepare case documents
- Creating a recruitment plan and calendar according to operation and sales projections
- Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters
- Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations
- Maintaining physical and digital files for employees and their documents, benefits and attendance records
- Creating employee engagement plans, getting necessary budget approval and initiating activities
- Evaluating employee performance and appraising their pay scale accordingly
- Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances.
- Completed Payroll by using the HR Softwares, Paylocity and Deltek/Costpoint.
- Prepared Payroll Reports and sent them out on a bi-weekly basis to the imperative persons needed.
- Supervisor's Name: Dollie White
- Supervisor's Phone Number: (240) 582-3537
- Hours Worked: 40 hours
- Salary History: $38.00/hour-$81,000.00/Annually
Human Resource Coordinator
National Pike Health Center
07.2020 - 08.2022
- Transitioned HR from traditional labor relations function into a comprehensive HR organisation focused on best-in-class HR policies, HIRS technology, staff and management training, and support of strategic business goals. HR Officer.
- Currently supporting initial efforts to bring on more dedicated Mental Health Providers on board to make National Pike Health Center more readily available to cater to clients with Mental Health needs.
- Completed thorough Exit Interviews with employees that resigned and helped employees express their professional needs to the point of changing the turnover percent to 10%.
- Created new policies and procedures to make National Pike Health Center more conducive to the workflow needs of the employees
- Conducted New Hire Orientations with the new hires and helped employees understand the employee manual and what was to be expected of the employee and what the employee can expect from National Pike Health Center.
- Created Competency test for the New Hires to make sure that the employees were fully trained in their role and they understood what was expected in their job duties
- Responsible for company property. Written thorough contracts between the agency and the employee for the use of National Pike Health Center property.
- Presented in National Pike Health Center annual meetings containing, Cultural Competency, Rights of Person Served, Personal Conduct, Customer Serviced and Person Centered.
- Was responsible for the Company’s Benefits and making sure that after the New Hire Employee completed their 90 Days of employment that they were offer National Pike Health Center benefit package
- Explained to New Hire Employees the Benefit package that was given to Full Time Employees
- Conducted interviews for hiring Mental Health Therapists, Psychiatric Rehabilitation Program, Billing Specialist and the Administration Team.
- Responsible for making sure that all staff personnel folders were kept in a safe place.
- Supervisor's Name: Lola Oweymi
- Supervisor's Phone number: (410) 375-1540
- Hours worked per week: 40 hours
- Salary History: 28.85/hour-$60,000.00/annually
Human Resource Assistant II
Amazon
06.2019 - 06.2020
- Deliver diversified duties in Human Resources with responsibility to consistently implement the corporation's HR initiatives, policies, procedures and systems and facilitate evaluations on practices and trends company-wide to ensure best-in-class HR solutions are consistent throughout and in compliance with all applicable laws and regulations.
- Analyse trends and metrics to develop solutions on employee retention, deliver strategic training programs and consult with senior management to ensure HR strategies align with business objectives and address critical employee issues.
- Assist in conducting performance evaluation processes and identify areas of opportunity that enhance performances to meet the ever-changing business needs.
- Conduct full recruitment cycles which include presenting new hires benefits and HR policies, conduct on boarding, and earn a reputation for ability to partner, recruit, and motivate employees to highest levels of productivity.
- Leverage experience and industry knowledge to facilitate investigations and report on actions needed to effectively correct issues. Author all related correspondence with distribution to all parties.
- Facilitate as the go-to-person for all HR matters related to workplace and workforce legal compliance, and work in coordination with multiple business partners to ensure talent aligns with future growth needs.
- Supervisor's Name: Virgie Sturdivant
- Supervisor's Phone number: (410) 388-1489
- Hours worked per week: 40-60 hour
- Salary History: $22.60/hour-$47,500.00/annually
Operations Administrator, Human Resource Assistant I
Amazon
05.2015 - 06.2019
- Delivered outstanding service and dedication and provided diverse oversight of multiple operations and HR processes and procedures. Worked in coordination with managers to improve employee engagement, efficiencies, and productivity levels and trained managers in all on boarding processes, training protocols, and talent acquisition.
- Designed and integrated recruitment programs and on boarding that effectively hired best candidates to prevent employee turnover which resulted in reducing hiring costs and resource efforts.
- Coordinated and supported training processes and coached managers on subjects relative to working with associates, such as contracts, wills and articles of incorporation by the required parties. performance levels, and engaging employees through communicative environments.
- Established portfolio of training programs for peers that included topics on technical, operational, soft skills, communications, skill development, and leadership.
- Continually conducted research and provided advisory opinions on broad HR topics relative to staff development, training protocols, workforce performance optimization, and aligning HR solutions to meet all organisational objectives.
- Utilized experience and industry knowledge to interpret HR laws, regulations, policies, and practices across multiple hiring mechanisms.
- Supervisor's Name: Caitlin Van Erman
- Supervisor's Phone number: (248) 880-5209
- Hours worked per week: 40 to 60 hours
- Salary History: $19.50/hourly-$37,500.00/annually
Head Cashier
Ross Stores
10.2014 - 05.2015
- Supervised daily cash operations, ensuring accuracy in transactions and compliance with policies.
- Trained and mentored new cashiers, enhancing team efficiency and customer service standards.
- Implemented process improvements that increased checkout speed and reduced customer wait times.
- Conducted regular audits of cash drawers to maintain accountability and minimize discrepancies.
Residential Manager
Empowerment Options Inc.
10.2013 - 06.2014
- Oversaw daily direction of operational practices for 3 group homes with 7 clients and 13 employees; provided diverse administrative tasks, HR practices and provided strategic training to employees to ensure clients received the highest levels of assistance in their day-to-day activities.
- Established HR best practices in regards to hiring practices, on boarding, training, and ensuring daily operations were in compliance with all Occupational Safety and Health Administration (OSHA) regulations.
- Continually introduced options for clients to fully experience their stay at Empowerment Options; organized trips and outings, introduced programs, and assisted clients with medical paperwork and personal letters.
- Oversaw daily direction of payroll processes, reporting, employee grievances, and identify areas of opportunity and gaps to advance services at the homes.
- Managed and proactively stayed current on all programs, services, and laws regarding housing to individuals with developmental disabilities.
- Supervisor's Name: Hartensie Irving
- Supervisor's Phone number: (410) 521-5500
- Hours worked: 40 hours a week
- Salary History: $14.00/hourly $26,000.00/annually
Environmental Technician
Brighter Cleaning Company
04.2012 - 08.2013
- Conducted environmental impact assessments to ensure compliance with regulations.
- Monitored and sampled air, water, and soil quality for contamination levels.
- Developed and implemented waste management strategies to minimize environmental footprint.
- Collaborated with cross-functional teams to address environmental concerns and improve sustainability practices.
Head Cashier
Family Dollar
09.2010 - 03.2012
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Collaborated with management to develop staff schedules that optimized coverage during peak hours.
- Maintained up-to-date knowledge of product promotions, enhancing upselling opportunities at the register.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained stock to meet expected customer demand.
- Ensured compliance with financial and security policies, safeguarding store assets.
Education
Masters of Business Administration -
Strayer University
01.2020
Bachelor of Business Administration - Entrepreneurship
Strayer University
01.2018
Associate of Science Degree - Fashion Design
Baltimore City Community College
01.2012
Associate of Science - Computer Aided Drafting & Design
Baltimore City Community College
01.2008
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Kronos My Time
- People Portal
- People Insight
- Biz-run
- Paylocity
- Deltek/Costpoint
Accomplishments
- Achieved great success by introducing different ways for organizational tasks.
- Documented and resolved over 20 cases which led to Employee Performance Improvement .
- Achieved over 100 new hires by completing successful new hire orientation with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Certification
- SPHR - Senior Professional in Human Resources (Expected Graduate date as of November 31, 2025) (Currently in Class at HRIC)
- Certified Accounting, Accounting School - 2010-2012
- Insider Threat Certification_09-2025
- Quality Awareness_08_2026
- Hazard Communication_12-05-2025
- Federal Records_01_2025
- Cybersecurity and Privacy Awareness _02-2025
- Initial Security Training_09_2026
Timeline
Human Resource Generalists
Genesis Engineering Solutions
04.2023 - Current
Human Resource Generalists
Genesis Engineering Solutions
08.2022 - Current
Human Resource Coordinator
National Pike Health Center
07.2020 - 08.2022
Human Resource Assistant II
Amazon
06.2019 - 06.2020
Operations Administrator, Human Resource Assistant I
Amazon
05.2015 - 06.2019
Head Cashier
Ross Stores
10.2014 - 05.2015
Residential Manager
Empowerment Options Inc.
10.2013 - 06.2014
Environmental Technician
Brighter Cleaning Company
04.2012 - 08.2013
Head Cashier
Family Dollar
09.2010 - 03.2012
Bachelor of Business Administration - Entrepreneurship
Strayer University
Associate of Science Degree - Fashion Design
Baltimore City Community College
Associate of Science - Computer Aided Drafting & Design
Baltimore City Community College
Masters of Business Administration -
Strayer University
Areas of Emphasis
- HR Policies & Best Practices
- Performance Management
- HR Law, Regulation & Compliance
- Internal Investigations & Interviews
- Organisational Quality Improvement
- Interpersonal Skills
- Detail Oriented
- Stress Tolerance
- Quick Learner
- Policy Developer
- Project & Program Management
- Employee Engagement & Retention
- Training Development & Execution
- Talent Acquisition
- Benefits & Payroll Administration
- Decision Making Skills
- Human Resource Development
- Self Management
- Adaptable to Change
- Writing Skills
- Recruiting & Staffing Initiatives
- Diversity Initiatives
- Short & Long Term Staffing Needs
- Process Redesign, Change Mgmt.
- Team Development & Leadership
- Communication Skills
- HR Information Systems
- Oral Communication
- Integrity/Honesty
- Reading Comprehension
Professional Development
- Conducting Effective Investigations
- How to Conduct Interviews
Employee of the Month
I was the Employee of the Month at Ross Stores in Pikesville MD.
I came to work on time and made sure that the store was in great condition to serve our customers
I gave excellent customer service to the customers
Angry customers came in with problems and left with a smile.
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