I'yanna Johnson
Raleigh,NC
Summary
My Medical Receptionist and Customer Services experienced helped me build effective communication and team work. It help me demonstrate the ability to enhance customer satisfaction, strong and hard work ethic and teamwork skills.
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Customer Service Department
Raleigh, NC
04.2021 - Current
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Read orders to verify attributes and quantities of merchandise.
- Packaged items with appropriate materials to prevent damage during shipping.
- Provided exceptional customer service throughout the shopping experience.
Medical Receptionist
Lacy Colson MD
Raleigh, NC
08.2023 - 11.2024
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion.
Trampoline Supervisor
Urban Air
Raleigh, NC
04.2023 - 07.2024
- Monitored patrons and equipment during rides to prevent accidents.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits
- Provided physical assistance to visitors getting onto and off of rides.
- Assisted with scheduling employees to cover shifts at the facility's trampoline area.
- Provided clear instructions to riders regarding safety procedures and ride requirements.
- Operated ride control panels and monitored ride performance during operation.
Fast Food Team Member
Zaxbys
Raleigh, NC
08.2022 - 01.2023
- Tailored orders to address customer allergies and gluten concerns.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
- Operated cash register and received payment from customers in cash or credit form.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Restocked beverages at front counter area during busy hours to meet customer demands quickly.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Ensured that all food was cooked properly by verifying temperatures with thermometers.
Education
High School Diploma -
Score Academy
Raleigh, NC01-2025
Skills
- Strong work ethic
- Relationship building
- Product picking
- Teamwork and collaboration
- Communication
- Team work
- Strong teamwork
Languages
English
Professional
Accomplishments
An accomplishment I am proud of is being able to graduate early.
Timeline
Medical Receptionist
Lacy Colson MD
08.2023 - 11.2024
Trampoline Supervisor
Urban Air
04.2023 - 07.2024
Fast Food Team Member
Zaxbys
08.2022 - 01.2023
Instacart Shopper
Customer Service Department
04.2021 - Current
High School Diploma -
Score Academy
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