Iyanna Menefee
San Antonio
Summary
Compassionate healthcare professional with extensive experience in patient care and customer service across medical and community settings. Proven ability to collaborate with diverse teams to resolve patient concerns while maintaining a safe and welcoming environment. Expertise in handling sensitive information and communicating effectively to support patient wellness through empathy and professionalism.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Christus Children's Hospital of San Antonio
San Antonio
08.2025 - Current
- Scheduled appointments and maintained calendars for multiple healthcare providers, optimizing workflow and reducing scheduling conflicts.
- Managed patient records while ensuring confidentiality, supporting compliance in fast-paced hospital environment.
- Supported patient admissions by gathering necessary information accurately and quickly.
- Assisted in preparation of medical documents and maintained office supplies inventory, ensuring smooth operations and timely access to necessary resources.
- Maintained front desk organization by arranging materials and keeping the area tidy.
Pharmacy Technician
Walgreens Pharmacy
San Antonio
01.2023 - 03.2025
- Collaborated with pharmacists to ensure accurate prescription fulfillment and patient safety.
- Delivered exceptional customer service by addressing patient inquiries, resolving issues, and providing medication information.
- Streamlined patient information collection process, enhancing accuracy and contributing to smoother pharmacy operations.
- Facilitated insurance claim processing for patient prescriptions, ensuring timely and accurate reimbursements.
- Managed inventory levels by restocking shelves and organizing products.
- Demonstrated resilience in fast-paced environments by handling multiple tasks simultaneously.
Manager
Kid City Indoor Playground
01.2023 - 10.2024
- Oversaw daily operations, ensuring efficiency and productivity.
- Trained team members on customer service best practices and operational procedures.
- Developed and implemented safety protocols for guest and employee well-being.
- Maintained cleanliness throughout facility to provide a welcoming atmosphere for families.
Beauty Advisor
Sephora Inside JCPenney/JCPenney Beauty
San Antonio
01.2022 - 01.2023
- Demonstrated makeup application techniques, resulting in increased customer satisfaction and repeat business.
- Consulted with clients to identify and address beauty needs and preferences, ensuring tailored product recommendations.
- Provided exceptional customer service to build lasting relationships.
- Trained new staff on product knowledge and sales techniques, enhancing team effectiveness and customer engagement.
Work Study
Alamo Colleges
San Antonio
01.2018 - 01.2020
- Screened confidential info to ensure student success.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked in call centers assisting individuals with issues.
Education
High School Diploma -
New Life Christian Academy
San Antonio, TXSan Antonio, TX
Associate of Applied Science - Human Biology
St. Philip's College
San Antonio, TX05-2023
Skills
- Patient record management
- Insurance claim processing
- Documentation preparation
- Patient appointment coordination
- Data confidentiality
- HIPAA compliance
- Data entry proficiency
- Knowledge of common software programs
- Clerical support
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Independent or team solutions
- Deadline management
- Customer service
- Drug safety
- Inventory management
- Basic Life Support
Timeline
Unit Secretary
Christus Children's Hospital of San Antonio
08.2025 - Current
Pharmacy Technician
Walgreens Pharmacy
01.2023 - 03.2025
Manager
Kid City Indoor Playground
01.2023 - 10.2024
Beauty Advisor
Sephora Inside JCPenney/JCPenney Beauty
01.2022 - 01.2023
Work Study
Alamo Colleges
01.2018 - 01.2020
High School Diploma -
New Life Christian Academy
Associate of Applied Science - Human Biology
St. Philip's College