Iyannah Brown
Summary
Customer service representative with 3 years of experience in project coordination and strategic planning within federal healthcare IT initiatives. Demonstrates strong skills in data analysis, risk management, and process optimization, ensuring alignment with regulatory standards and enhancing team collaboration. Committed to improving customer engagement and operational efficiency through adaptability and effective time management.
Overview
3
3
years of professional experience
Work History
customer service representative
Gdit
11.2024 - 07.2025
- Provide program management support for federal healthcare IT initiatives, including scheduling, documentation, and stakeholder coordination.
- Monitor project performance and ensure alignment with CMS objectives and regulatory standards.
- Develop detailed project plans and maintain dashboards to track deliverables and deadlines.
- Collaborate with cross-functional teams, including engineering, communications, and client leadership.
- Utilize Microsoft Office Suite for reporting, analysis, and presentations.
- Participate in strategic planning sessions and contribute to process improvement initiatives
Cashier/ Waitress
La Madeleine
06.2022 - 04.2024
- Delivered excellent customer service in a fast-paced café environment, ensuring a warm and welcoming experience for all guests.
- Accurately processed orders using POS systems, handled payments, and provided menu recommendations based on customer preferences.
- Maintained cleanliness and presentation of dining, kitchen, and service areas in accordance with health and safety standards.
- Collaborated with team members to support smooth daily operations, including food prep, restocking supplies, and fulfilling catering orders.
Education
Bachelor of Science - Human services
Southern University in Shreveport
Shreveport, LA06.2025
Social Worker - undefined
Grambling State University
Grambling, LA05.2023
Skills
- Project Coordination
- Data Analysis
- Risk Management
- Process Optimization
- Strategic Planning
- Adaptability
- Time Management
- Customer Engagement
Timeline
customer service representative
Gdit
11.2024 - 07.2025
Cashier/ Waitress
La Madeleine
06.2022 - 04.2024
Bachelor of Science - Human services
Southern University in Shreveport
Social Worker - undefined
Grambling State University
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