Iyannah Hinton
Cincinnati,OH
Summary
Reliable and adaptable operations professional with hands-on experience in international logistics, inventory, customer service, and fast-paced work environments. Experienced with shipment handling, inventory organization, safety procedures, documentation, and shifting operational priorities. Currently pursuing Environmental Engineering
Technology with a focus on Stormwater Management.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Import Operations Specialist
DHL Express
08.2026 - Current
- Managed shipment processing and documentation in the Exam Area, maintaining organized workflows and accurate records across active processing zones.
- Rotated between two DHL facilities and multiple work areas, adapting to changing operational priorities and daily staffing needs.
- Tracked inventory across multiple storage locations, ensuring accurate material staging and movement while maintaining organized records.
- Followed established safety, security, and operational procedures in a high-volume international logistics environment.
Environmental Services Technician
Davis Development Inc.
06.2026 - 08.2026
- Performed commercial cleaning for CSL Plasma facilities, hospitals, libraries, and other client locations throughout the Cincinnati area.
- Maintained sanitary, orderly environments in healthcare and public-facing facilities while adhering to established safety and cleaning procedures.
- Serviced multiple locations, including CSL Plasma sites in Westwood and Colerain and libraries in Forest Park and Colerain.
- Worked independently across changing environments, completing assigned areas efficiently while maintaining consistent quality and attention to detail.
Server
Buffalo Wild Wings
05.2026 - 08.2026
- Delivered personalized table service to multiple guests while efficiently managing food and beverage orders during high-volume shifts.
- Entered orders and processed payments through POS systems while coordinating effectively with kitchen and front-of-house teams.
- Addressed guest questions, requests, and concerns to ensure an upbeat, professional dining experience.
- Maintained clean service areas and followed food safety, sanitation, cash-handling, and restaurant operating standards.
Banquet Server
Bell Event Centre
04.2026 - 05.2026
- Facilitated banquet events by delivering food and beverages, preparing rooms, and ensuring timely breakdown, enhancing guest experience.
- Adjusted to evolving event schedules and guest needs, ensuring seamless service in dynamic, large-group environments.
- Maintained professional presentation, cleanliness, and hospitality standards during private and corporate events.
- Upheld professional presentation and cleanliness standards during private and corporate events, contributing to positive guest impressions.
Nanny/Babysitter
Jovie Chilldcare Reimaged
09.2023 - 05.2026
- Managed transportation, homework, meals, activities, appointments, and daily routines while maintaining consistent supervision and safety.
- Coordinated transportation, homework, meals, and daily routines, ensuring safety and supervision while supporting children's needs.
- Developed engaging, age-appropriate activities that promoted learning and independence, enhancing children's growth and positive behavior.
- Ensured clear communication with parents about schedules, daily activities, and child development, fostering trust and collaboration.
Behavioral Health Specialist
Cincinnati Children's Hospital Burnet Campus
03.2025 - 03.2026
- Delivered direct support to children and adolescents in structured behavioral health environment, ensuring safety and fostering therapeutic care.
- Provided direct support to children and adolescents in a structured behavioral health environment, prioritizing safety and therapeutic care.
- Built therapeutic relationships and collaborated with nurses, clinicians, behavioral health staff, and interdisciplinary care teams.
- Established therapeutic relationships and coordinated with nurses, clinicians, behavioral health staff, and interdisciplinary care teams to enhance patient outcomes.
Paraprofessional
Mt. Healthy City Schools
08.2025 - 01.2026
- Supported students at Mt. Healthy South Elementary in meeting academic, behavioral, social, and classroom needs, fostering a conducive learning environment.
- Assisted teachers with instruction and classroom activities, ensuring smooth transitions and providing tailored support to individual students.
- Reinforced classroom expectations and positive behaviors while maintaining a safe, structured, and supportive learning environment.
- Communicated regularly with teachers and support staff to address student needs and monitor behavior and progress, facilitating collaborative classroom management.
Behavioral Health Technician
Kids Thrive
01.2024 - 07.2025
- Supported the therapeutic milieu and provided individualized behavioral services while maintaining client supervision, safety, dignity, and respect.
- Assisted therapists and clinical providers in implementing daily programs, delivering behavioral interventions, and achieving individualized treatment goals.
- Completed clinical documentation, progress notes, and behavioral observations, ensuring compliance with quality standards and supporting program measures.
- Collaborated with parents, guardians, and treatment-team members to ensure continuity of care and enhance client progress.
Delivery Driver
LaRosa's Pizzeria
01.2024 - 12.2024
- Delivered customer orders accurately and efficiently while navigating assigned routes and maintaining timely service during busy operating periods.
- Delivered professional customer service by verifying orders, handling payments, and resolving customer concerns at delivery locations.
- Transported food orders between restaurant and customers while maintaining safe driving practices and adhering to company procedures.
- Managed multiple deliveries and time-sensitive orders while effectively communicating with restaurant staff and adapting to changing priorities.
Behavioral Health Technician
Key Behavioral Services, LLC
08.2023 - 12.2023
- Delivered direct behavioral support by implementing structured intervention plans in home and community settings to enhance client well-being.
- Supported clients in developing routines, skills, and behavior management strategies to achieve individualized treatment goals under supervision.
- Documented services, client progress, behavioral observations, and relevant incidents accurately and consistently.
- Coordinated with families and supervisors to ensure consistent interventions, facilitating client progress and engagement.
Cashier/Cook
Burger King
06.2023 - 12.2023
- Processed customer transactions and operated POS systems to ensure smooth service in fast-paced restaurant environment.
- Balanced multiple responsibilities during peak periods while communicating effectively with customers and team members.
- Maintained cleanliness of workstations, equipment, and food-preparation areas to uphold food safety and sanitation standards.
- Maintained clean workstations, equipment, food-preparation areas, and dining spaces throughout assigned shifts.
Floater Teacher
Children Unlimited
06.2023 - 08.2023
- Assisted teachers in instruction, activities, and supervision across multiple age groups, enhancing classroom engagement and learning experiences.
- Supervised children during transitions, meals, and recreational activities, ensuring safety and promoting positive behavior.
- Maintained organized classrooms while following center procedures for safety, cleanliness, supervision, and child development.
- Organized classrooms and followed center procedures for safety and cleanliness, supporting effective child development.
Floater Teacher
Child Care Careers Services Preschool
04.2023 - 06.2023
- Enhanced childcare classrooms through active support of teachers in activities, supervision, routines, transitions, and age-appropriate learning experiences.
- Adapted to diverse classroom environments, ensuring child safety and addressing developmental needs effectively.
- Facilitated meals, activities, classroom organization, transitions, and supervision to ensure smooth daily programming.
- Communicated effectively with teachers and staff while adjusting to changing classroom assignments and center needs.
Greeter/Cashier/Expo/ Server
Buffalo Wild Wings
04.2019 - 04.2023
- Advanced through four restaurant roles, enhancing guest service, processing transactions, coordinating orders, and supporting daily operations.
- Oversaw guest seating, cash handling, order accuracy, expo responsibilities, and table service in a high-volume environment to ensure exceptional dining experiences.
- Progressed through four restaurant roles while providing guest service, processing transactions, coordinating orders, and supporting daily operations.
- Ensured restaurant cleanliness, organization, food safety, and adherence to professional service standards across multiple responsibilities.
Sales Associate
JD Sports
08.2021 - 12.2021
- Guided customers in apparel and footwear selections, delivering personalized and knowledgeable service to enhance shopping experience.
- Executed accurate purchase processing through POS systems, contributing to smooth and efficient checkout operations.
- Organized merchandise displays and maintained sales-floor presentation, ensuring a welcoming environment throughout shifts.
- Supported inventory organization and store sales goals through teamwork, product knowledge, and customer-focused service.
Security Officer
Best Security
06.2021 - 08.2021
- Monitored assigned facilities, entrances, and access points while maintaining a visible and professional security presence.
- Conducted routine patrols and safety checks, identifying hazards and security concerns to enhance safety.
- Responded to incidents according to established procedures while maintaining situational awareness and professional communication.
- Completed security reports, communicating critical information to supervisors to support informed decision-making.
Student Intern
North American Properties
09.2019 - 04.2020
- Supported office operations through clerical work, filing, document organization, and general administrative responsibilities.
- Maintained organized records and assisted staff with routine office tasks requiring accuracy and attention to detail.
- Provided administrative support and professional communication in a commercial property management environment.
- Adapted to changing office priorities while maintaining organization, confidentiality, and dependable follow-through.
Student Intern
University of Cincinnati One Stop Center
09.2018 - 05.2019
- Guided students, families, veterans, and university visitors to campus resources, enhancing their experience and access to support.
- Supported front-desk operations serving financial aid, veterans services, and other student support functions.
- Streamlined record-keeping processes and supported staff in administrative and customer service tasks to improve operational efficiency.
- Engaged with diverse populations to facilitate navigation of university services; ensuring visitors received accurate and timely assistance.
Student Intern
American Mortgage Service Company
09.2017 - 05.2018
- Supported office staff by managing filing, organizing documents, and performing data entry to ensure smooth administrative operations.
- Maintained organized records and streamlined routine office operations in a professional mortgage-services environment.
- Executed clerical tasks accurately while adhering to established procedures for handling business documents.
- Completed assigned clerical tasks accurately while following established procedures for handling business documents.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OH05.2025
Associate of Applied Science - Environmental Engineering Technology
Cincinnati State Technical And Community College
Cincinnati, OH08.2028
High School Diploma -
DePaul Cristo Rey High School
Cincinnati, OH05.2021
Skills
- Behavioral Support & Crisis Response
- Childcare & Educational Support
- Logistics, Inventory & Operations
- Supply Chain Management
- Safety Compliance
- Record Management
- Adaptability & Problem Solving
- Teamwork & Cross-Functional Support
Accomplishments
Lean Six Sigma Yellow Belt — Alison | Apr 2026 | No expiration
Notary Public — National Notary Association | Sep 2024 – Dec 2024
Ohio Substitute Teaching License (PK–12) — Ohio Department of Education & Workforce | Aug 2025 – Aug 2026
BLS Provider — American Heart Association | Dec 2025 – Dec 2027
CPR, AED & First Aid — National CPR Foundation | Jan 2025 – Jan 2027
Therapeutic Crisis Intervention (TCI) — Cornell University, Residential Child Care Project | Mar 2026 – Mar 2028
N95 & PAPR Respirator Certified — Cincinnati Children’s Hospital Medical Center | Mar 2026 – Mar 2027
DHL Side Badge — DHL Express | Aug 2026 – Jan 2027
Certification
- Azure Developer Associate (AZ-204), Microsoft
- .NET Core Developer, Microsoft
- Developer – Associate (DVA-C01), Amazon Web Services
Languages
Spanish
Limited Working
English
Native or Bilingual
French
Elementary
Timeline
Import Operations Specialist
DHL Express
08.2026 - Current
Environmental Services Technician
Davis Development Inc.
06.2026 - 08.2026
Server
Buffalo Wild Wings
05.2026 - 08.2026
Banquet Server
Bell Event Centre
04.2026 - 05.2026
Paraprofessional
Mt. Healthy City Schools
08.2025 - 01.2026
Behavioral Health Specialist
Cincinnati Children's Hospital Burnet Campus
03.2025 - 03.2026
Behavioral Health Technician
Kids Thrive
01.2024 - 07.2025
Delivery Driver
LaRosa's Pizzeria
01.2024 - 12.2024
Nanny/Babysitter
Jovie Chilldcare Reimaged
09.2023 - 05.2026
Behavioral Health Technician
Key Behavioral Services, LLC
08.2023 - 12.2023
Cashier/Cook
Burger King
06.2023 - 12.2023
Floater Teacher
Children Unlimited
06.2023 - 08.2023
Floater Teacher
Child Care Careers Services Preschool
04.2023 - 06.2023
Sales Associate
JD Sports
08.2021 - 12.2021
Security Officer
Best Security
06.2021 - 08.2021
Student Intern
North American Properties
09.2019 - 04.2020
Greeter/Cashier/Expo/ Server
Buffalo Wild Wings
04.2019 - 04.2023
Student Intern
University of Cincinnati One Stop Center
09.2018 - 05.2019
Student Intern
American Mortgage Service Company
09.2017 - 05.2018
Bachelor of Arts - Psychology
University of Cincinnati
Associate of Applied Science - Environmental Engineering Technology
Cincinnati State Technical And Community College
High School Diploma -
DePaul Cristo Rey High School