Iyla Blanco
Temple,TX
Summary
Dynamic professional with a proven track record at Wilsonart International, enhancing operational efficiency and customer satisfaction. Excelled in quality inspections and customer service, demonstrating strong empathy and attention to detail. Skilled in data entry and problem-solving, significantly improving team performance and customer experience.
Overview
7
7
years of professional experience
Work History
Assembly Worker
Wilsonart International
08.2023 - Current
- Complete and evaluate paperwork as well as computer functions required for customer orders.
- Monitor quality of scheduled materials for lay up including customized orders.
- Train new team members in identifying patterns as well as computer functions and paper work standards to ensure quality and accuracy for all orders to fit customers needs.
Barista
Starbucks
03.2020 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Member Service Representative/ Mail Order Clerk
United Healthcare
01.2018 - 03.2020
- Answered and directed over 60 member and provider calls during eight-hour shifts.
- Assisted members and providers, navigating different tools and program's specific to member plans.
- Implemented compassion and understand to uplift members experience.
- Created new member accounts that joined mail order pharmacy day to day. Opened and ordered members new or existing accounts.
Education
High School Diploma - General Studies
Belton High School
Belton, TX06.2014
Skills
- Order tracking
- Shipping procedures
- Sales Support
- Customer Service
- Quality Inspections
- Safety Procedures
- Equipment Operation
- Performance Improvement
- Strong empathy
- Data entry proficiency
- Complaint Handling
- Up-selling strategies
- Problem-Solving
- Attention to Detail
- Computer Skills
- Organizational Skills
Timeline
Assembly Worker
Wilsonart International
08.2023 - Current
Barista
Starbucks
03.2020 - 03.2022
Member Service Representative/ Mail Order Clerk
United Healthcare
01.2018 - 03.2020
High School Diploma - General Studies
Belton High School
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