Iyona Boglin
Fayetteville,NC
Summary
Passionate and prominent work demeanor on a daily bases in all work and leading aspects. Continuously thriving for better work experiences and training throughout the work force. Successfully trained in customer service representation throughout work experiences. As well as oral communication and clarity to work through problem solving. POS training and transaction monitoring for several years leading to valued customer service work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Team Member
KFC
02.2021 - 08.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Distributed food during busy peak periods to drive customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Customer Service Cashier
Circle K
08.2018 - 09.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
Associate of Applied Science - Surgical Technology
Fayetteville Technical Community College
Fayetteville, NC12.2024
High School Diploma -
Langston Hughes High School
Fairburn, GA06.2016
Skills
- Billing and Payment Processing
- Suggestive Selling
- Critical Thinking
- Customer Needs Assessments
- Order Reviews
- Reading Comprehension
- Inventory Receiving
- POS Transactions
Certification
(CSR) customer service representative training certification
Timeline
Food Service Team Member
KFC
02.2021 - 08.2023
Customer Service Cashier
Circle K
08.2018 - 09.2020
Associate of Applied Science - Surgical Technology
Fayetteville Technical Community College
High School Diploma -
Langston Hughes High School
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