Iyonia Gordon
Swainsboro,Ga
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
1
1
Certification
16
16
years of professional experience
Work History
FedEx Express Delivery Driver
FedEx
Statesboro, GA
11.2025 - 06.2026
- Delivered packages efficiently while adhering to all safety and traffic regulations.
- Maintained accurate delivery logs and managed route planning for optimal efficiency.
- Trained new drivers on operational procedures and best practices for package handling.
- Implemented process improvements that enhanced delivery timelines and customer satisfaction.
Assistant Manager
Harvey’s
Augusta, USA
02.2023 - 10.2025
- Manage store operations while providing great customer service.
- Ensuring tasks are getting completed in a timely manner.
- Assisted in developing team schedules and assigning daily tasks.
- Coordinated training sessions for new staff and ongoing employee development.
Delivery Driver
FedEx
Statesboro, USA
11.2022 - 02.2023
- Successfully delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction.
- Utilized GPS navigation systems to optimize delivery routes and minimize travel time.
- Maintained a clean and organized delivery vehicle, ensuring a professional appearance.
- Loaded and unloaded packages, ensuring proper handling procedures.
- Communicated with customers to confirm delivery details and resolve issues.
Assistant Store Manager
Walmart
Tucker, USA
05.2010 - 07.2022
- Successfully managed a team of cashiers and customer service representatives at Walmart, ensuring efficient operations and exceeding customer expectations.
- Demonstrated strong leadership and teamwork skills, motivating and guiding team members to achieve common goals.
- Effectively resolved customer issues and complaints, building strong relationships and enhancing customer satisfaction.
- Consistently met and exceeded sales targets and performance goals.
- Provided exceptional customer service by offering friendly and helpful assistance to customers, ensuring a positive shopping experience.
- Maintained a positive and professional demeanor in a fast-paced, high-volume environment.
- Successfully trained new employees on store procedures and policies, ensuring they were well-equipped to provide exceptional customer service.
- Proficient in using point-of-sale systems, inventory management tools, and other relevant software.
- Consistently displayed strong work ethic, commitment to excellence, and a passion for customer service.
Education
Emanuel County Institute
Twin City, GASkills
- Store operations
- Team scheduling
- Customer relations
- Employee training
- Time management
- Performance monitoring
- Leadership skills
- Money handling
Certification
CDL
Timeline
FedEx Express Delivery Driver
FedEx
11.2025 - 06.2026
Assistant Manager
Harvey’s
02.2023 - 10.2025
Delivery Driver
FedEx
11.2022 - 02.2023
Assistant Store Manager
Walmart
05.2010 - 07.2022
Emanuel County Institute