I'Yonna Coleman-charles
Orlando
Summary
Dynamic Park Specialist with a strong work ethic and expertise in outdoor leadership at the City of Orlando. Enhanced visitor safety through diligent inspections and effective incident reporting. Proven ability to foster community engagement and provide exceptional customer service, ensuring a welcoming environment for all park patrons. Experienced with customer engagement, product knowledge, and inventory management. Utilizes effective communication to drive sales and enhance customer experiences. Track record of maintaining organized and visually appealing sales floors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Park Specialist / Outdoor Maintenance Crew Member
City of Orlando
01.2022 - 10.2024
- Conducted extensive research on local history, flora, fauna to provide accurate information guests during interpretive programs.
- Patrol the park for safety, janitorial duties, check identity for rentals, take calls for guests and assist with park patrons in need of any help or services.
- Ensured visitor safety by enforcing park rules, regulations, and policies consistently.
- Played a key part in park''s emergency response team by providing first aid assistance and coordinating with relevant authorities when necessary.
- Improved park safety by conducting regular inspections of trails, facilities, and equipment.
- Maintained pristine park conditions through diligent trash collection and groundskeeping efforts.
- Neighborhood event planning.
Student Gym Attendant
St. Thomas University
01.2024 - 05.2024
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
- Reduced wait times for popular equipment by efficiently managing gym floor traffic during peak hours.
- Enforced rules and held students accountable for not following gym regulations.
Seasonal Merchandise/Retail Sales Associate
Aquatica, Seaworld
06.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Seasonals Sales Floor Associate
Burlington Coat Factory Distribution Center
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- unbox and restock from the warehouse to put on the floor.
- cashier / cash handeling
Guest Entertainer / Sales Associate
Crayola Experience
09.2021 - 01.2022
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Assisted with creating scripts and responses for consumer interaction.
- Help children build a positive fun learning experience with family.
Education
Jones High School
Orlando, FLNo Degree -
St. Thomas University
Miami, FLSkills
- Outdoor leadership
- observant
- Heavy equipment operation
- Law enforcement cooperation
- Waste management
- Cleaning proficiency
- Marketing support
- Security procedures
- Strong work ethic
- Housekeeping
- Safety
- Incident reporting
- Cash handling experience
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Active listening
- Safety compliance
- Sales expertise
- POS system operation
- Hospitality and accommodation
- Customer assistance
- Attention to detail
- Computer skills
- Organization and time management
- Calm under pressure
- access control
Certification
- Licensed - class d security
- Training certification - child rules and regulations
Timeline
Student Gym Attendant
St. Thomas University
01.2024 - 05.2024
Seasonal Merchandise/Retail Sales Associate
Aquatica, Seaworld
06.2023 - 08.2023
Park Specialist / Outdoor Maintenance Crew Member
City of Orlando
01.2022 - 10.2024
Seasonals Sales Floor Associate
Burlington Coat Factory Distribution Center
11.2021 - 01.2022
Guest Entertainer / Sales Associate
Crayola Experience
09.2021 - 01.2022
Jones High School
No Degree -
St. Thomas University
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