Iyonna Welch
Flint
Summary
Dynamic and customer-focused professional with experience at Walmart, excelling in store maintenance and stock replenishment. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Recognized for attention to detail and fostering a positive team environment, ensuring a seamless shopping experience for all customers.
Experienced with customer service, inventory management, and visual merchandising in apparel industry. Utilizes strong communication skills and teamwork to enhance shopping experience. Knowledge of store operations and product placement to drive sales and maintain welcoming environment.
Professional in apparel industry with solid experience in merchandising, inventory management, and customer service. Strong team collaborator who adapts to changing needs and consistently drives results. Skilled in visual merchandising, product organization, and providing exceptional customer support. Known for reliability, adaptability, and focus on achieving operational goals.
Overview
6
6
years of professional experience
Work History
Apparel Associate
Walmart
10.2024 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
Customer Service Clerk
Harris Teeter
07.2021 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
Barista
Starbucks
08.2019 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Myers Park High
Charlotte, NC01-2021
Skills
- Store maintenance
- Fashion trends
- Fashion knowledge
- Brand awareness
- Clothes folding
- Stock replenishment
- Payment processing
- Record preparation
- Customer service excellence
- Product knowledge
- Quality assurance
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Team leadership
- Order taking
Timeline
Apparel Associate
Walmart
10.2024 - Current
Customer Service Clerk
Harris Teeter
07.2021 - 07.2024
Barista
Starbucks
08.2019 - 07.2021
High School Diploma -
Myers Park High
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