Iyshia Tims
Customer Service Representative
Bossier City,LA
Summary
Highly motivated and customer-focused professional with a Bachelor of Science in Psychology. Seeking a transition into Human Resources to leverage my experience in customer service, leadership, and strong communication skills. Committed to contributing to the success of the organization through effective problem-solving, attention to detail, and a passion for supporting employees.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
General Dynamics
Bossier City, LA
07.2019 - Current
- Provide exceptional customer service to clients through phone, email, and chat support.
- Resolve customer inquiries and issues promptly and effectively, ensuring customer satisfaction.
- Utilize strong communication skills to convey information clearly and professionally.
- Collaborate with cross-functional teams to improve processes and enhance customer service delivery.
- Proficient in Microsoft Teams, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Manager in Training
Hibbetts Sports
Bossier City, LA
06.2015 - 06.2019
- Demonstrated leadership skills by overseeing daily store operations and managing a team of employees.
- Trained and mentored new employees, ensuring they were equipped with the necessary skills and knowledge.
- Provided exceptional customer service, resolving customer complaints and ensuring a positive shopping experience.
- Managed inventory and conducted regular audits to maintain accurate stock levels.
- Developed and implemented strategies to drive sales and meet store targets.
Education
Bachelor Of Science - Psychology
Louisiana State University of Alexandria
Alexandria, LA 01.2020 - 08.2023
Skills
- Strong customer service and interpersonal skills
- Proficient in Microsoft Teams, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Leadership and team management abilities
- Excellent communication and problem-solving skills
- Detail-oriented and highly organized
- Ability to work independently and collaboratively in a team environment
Accomplishments
- GDIT Customer Service Representative of the Year- 2021
Certification
Human Resource Training - 2 Hours- Fundamentals of Human Resources
Timeline
Human Resource Training - 2 Hours- Fundamentals of Human Resources
07-2023
Bachelor Of Science - Psychology
Louisiana State University of Alexandria
01.2020 - 08.2023
Customer Service Representative
General Dynamics
07.2019 - Current
Manager in Training
Hibbetts Sports
06.2015 - 06.2019