Iyshia Tims
Customer Service Representative
Bossier City,LA
Summary
Highly motivated and customer-focused professional with a Bachelor of Science in Psychology. Seeking a transition into Human Resources to leverage my experience in customer service, leadership, and strong communication skills. Committed to contributing to the success of the organization through effective problem-solving, attention to detail, and a passion for supporting employees.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
General Dynamics
Bossier City, LA
07.2019 - Current
- Provide exceptional customer service to clients through phone, email, and chat support.
- Resolve customer inquiries and issues promptly and effectively, ensuring customer satisfaction.
- Utilize strong communication skills to convey information clearly and professionally.
- Collaborate with cross-functional teams to improve processes and enhance customer service delivery.
- Proficient in Microsoft Teams, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Manager in Training
Hibbetts Sports
Bossier City, LA
06.2015 - 06.2019
- Demonstrated leadership skills by overseeing daily store operations and managing a team of employees.
- Trained and mentored new employees, ensuring they were equipped with the necessary skills and knowledge.
- Provided exceptional customer service, resolving customer complaints and ensuring a positive shopping experience.
- Managed inventory and conducted regular audits to maintain accurate stock levels.
- Developed and implemented strategies to drive sales and meet store targets.
Education
Bachelor Of Science - Psychology
Louisiana State University of Alexandria
Alexandria, LA 01.2020 - 08.2023
Skills
- Strong customer service and interpersonal skills
Accomplishments
- GDIT Customer Service Representative of the Year- 2021
Certification
Human Resource Training - 2 Hours- Fundamentals of Human Resources
Timeline
Human Resource Training - 2 Hours- Fundamentals of Human Resources
07-2023
Bachelor Of Science - Psychology
Louisiana State University of Alexandria
01.2020 - 08.2023
Customer Service Representative
General Dynamics
07.2019 - Current
Manager in Training
Hibbetts Sports
06.2015 - 06.2019
Similar Profiles
Jasma ThirdgillJasma Thirdgill
Fusion Technician at General DynamicsFusion Technician at General Dynamics
Dean YoungDean Young
Electrician at General DynamicsElectrician at General Dynamics
Ceneca FletcherCeneca Fletcher
Design Engineering at General DynamicsDesign Engineering at General Dynamics