Iyuana Williams

• Managed guest reservations via telephone, online systems, or Marriott website
• Made group reservations for incoming business groups or sports teams
• Posted Advance Deposits for special event rated reservations

• Coordinated with healthcare staff and healthcare providers to address resident concerns
• Monitored Cinch to make sure nurses were completing resident tasks for billing purposes
• Created monthly invoices for residents and long-term care insurance companies

Contract

• Provided excellent customer support for dealers within the Northeast region
• Assisted with checking availability for needed parts to order
• Assisted dealers with order entry and order status check

• Obtained accurate and important information from potential new clients
• Consulted with the Attorney(s) when a case was borderline for sign-up criteria or required escalation review
• Kept all paperwork organized
• Collaborated with legal team
• At the Attorney’s direction, offered representation to potential new clients and used various methods to secure a signed contract

• Answered phone calls and provided exceptional customer service to consumers
• Provided technical support
• Navigated SAP and Salesforce to check order information for consumers
• Initiated and processed warranty returns, exchanges, and refunds