Izaah Gonzales
Sherman,Texas
Summary
Quick learner who is eager to plant roots and build a career. Dependable, honest, and always striving to learn and improve personally and professionally. Looking for a space with an opportunity for growth.
Overview
5
5
years of professional experience
Work History
SYSTEM ADMINISTRATOR
SIGN WAREHOUSE
07.2022 - Current
- Responsibilities include handling ticket based systems, assisting customers with any trouble with their orders or any questions they may have regarding their shipment order
- Managed user accounts, security group permissions and passwords
- Supported users with training, technical assistance, and network improvements
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
SALES ASSOCIATE
BEST BUY
03.2021 - 06.2022
- Responsibilities include assisting customers to resolve issues with returns and those in need of scheduling service appointments, selling and promoting electronics and appliances on the sales floor in addition to add-on plans, and checking customers out
- Ranked among the top sellers consistently.
PACKAGE HANDLER
AMAZON
10.2020 - 03.2021
- Handled the organizing and distribution of packages to correct delivery receptacles.
TECHNICIAN
ANCHOR TECHNOLOGY
07.2019 - 03.2020
- Duties included remoting into client's computers to fix technical software and hardware issues as well as traveling to clients for maintenance and better assistance when needed
- Diagnosed errors and technical problems to determine proper solutions.
Education
HIGH SCHOOL DIPLOMA -
SHERMAN HIGH SCHOOL
Sherman, Texas06.2017
Skills
- Building rapport with customers
- Knowledge of basic tech support
- Software Installation
- Network Troubleshooting
- Remote Access
- Active Directory
- Hardware Installation
- User Support
Timeline
SYSTEM ADMINISTRATOR
SIGN WAREHOUSE
07.2022 - Current
SALES ASSOCIATE
BEST BUY
03.2021 - 06.2022
PACKAGE HANDLER
AMAZON
10.2020 - 03.2021
TECHNICIAN
ANCHOR TECHNOLOGY
07.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
SHERMAN HIGH SCHOOL
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