Jeneviene Reid
Oklahoma City,Oklahoma
Summary
To widen my scope and understanding of the operating procedures of the organization, through dedication and teamwork, thereby gaining an appreciation of the various techniques and methods utilized. To strive for excellence in all my endeavors and finally, make meaningful contributions to society.
I am an honest, trustworthy, respectful and dependable individual, who is self motivated to get work done. I take great pride in whatever task I am assigned to and I always try to get work done in a timely manner and I am a people person so I will get along with co-workers very well.
Resourceful Retail Employee known for high productivity and efficient task completion. Specialized skills include customer service excellence. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive shopping experiences.
Overview
11
11
years of professional experience
Work History
Customer Service in Retail
Walmart
Oklahoma City, Oklahoma
06.2024 - Current
- To ensure online order are pick on time , while assisting in store customer with find item.
- Provided customer service in a retail environment by responding to inquiries regarding products or services.
Customer service Agent
Ibex global
St Ann, Jamaica
03.2021 - 12.2023
- Answered incoming calls promptly and professionally within company standards.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Debt Collection Agent
Integrity solution services
Montego Bay, Jamaica
01.2015 - 08.2015
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Monitored overdue accounts using automated information systems.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Managed daily operations in collections department to ensure timely debt recovery.
Customer Service Representative
Xerox
Montego Bay, Jamaica
08.2014 - 01.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated databases with new and modified customer data.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School -
Portland High School
Port Antonio, Portland, Jamaica01.2014
High School -
Titchfield High School
Port Antonio, Portland, Jamaica01.2013
High School Diploma -
Oklahoma City Community College
Oklahoma City, OKSkills
- Front-Office Operations
- Written Correspondence
- General Office Skills
- Team-Player
- Communication Skills
- Leadership
- Customer Service
- Records Organization & Management
- Knowledge of PC and Computer Software
- Microsoft Office Suite
- Interpersonal Skills
- Process Analytical Skills
- Quantitative Skills
- Hard Working
- Reliable Team Player
- Order fulfillment
- Customer service
- Data entry
- Product knowledge
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Active listening
- Engaging with diverse customers
- Customer services
- Retail services
- Understanding customer needs
- Building rapport with customers
- Customer relationship building
Hobbies and Interests
- Reading
- Listening music
- Computer and Media technology
- Cooking
- Doing activities with my family
- Create memories with my daughter
References
References will be made upon request.
Subjects
- English Language
- Human and Social Biology
- Integrated Science
- Electronic Document Preparation and Management
- Social Studies
- Caribbean History
- Mathematics
- Information Technology
- Principles of Business
- Office Administration
Timeline
Customer Service in Retail
Walmart
06.2024 - Current
Customer service Agent
Ibex global
03.2021 - 12.2023
Debt Collection Agent
Integrity solution services
01.2015 - 08.2015
Customer Service Representative
Xerox
08.2014 - 01.2015
High School -
Portland High School
High School -
Titchfield High School
High School Diploma -
Oklahoma City Community College