Tywana Royal
Johnstown,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Breezeline
12.2019 - 05.2024
- Answering customer calls and emails regarding product information, orders, and service issues
- Effectively handle customer inquiries, resolve complaints
- Ensure customer satisfaction through excellent communication and problem-solving skills
- Providing product recommendations based on customer needs
Customer Service Agent
Access-A-Ride
03.2013 - 09.2019
- Reserve transportation and followed up with carriers for clients needs
- Effectively gather information, access and fulfill customer needs
- Educate the customer where applicable
Office Receptionist
Fork Office
02.2011 - 12.2012
- Served as the first point of contact, troubleshooting customer issues over the phones, staff calling or visiting the main administrative office
- Prepared, delivered and collected invoices for rented office space
- Scheduled Staff meetings and followed up with meeting minutes
Education
Diploma - Medical Insurance billing & coding
Institute of Medical & Business Careers
Associates Degree - Medical Records Technician
Institute of Medical & Business Careers
High School Diploma -
Greenwood, South CarolinaBachelors Degree - Business Management
Institute of Medical & Business Careers
11.2024
Skills
- Excellent Organizational Skills
- Written Correspondence
- Quickbooks
- Typing 50 WPM
- Customer Service
- Insurance Billing
- Bookkeeping
- Front-Office Operations
- Microsoft Office
- Active listening
- Critical thinking
- Product knowledge
Timeline
Customer Service Representative
Breezeline
12.2019 - 05.2024
Customer Service Agent
Access-A-Ride
03.2013 - 09.2019
Office Receptionist
Fork Office
02.2011 - 12.2012
Associates Degree - Medical Records Technician
Institute of Medical & Business Careers
High School Diploma -
Bachelors Degree - Business Management
Institute of Medical & Business Careers
Diploma - Medical Insurance billing & coding
Institute of Medical & Business Careers
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