Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic
Sherry Williams-Osazuwa

Sherry Williams-Osazuwa

Account Manager
Crandall,TX

Summary

Licensed insurance professional with extensive experience in sales, prospecting and lead generation. Seeks a position offering new challenges and opportunities for career growth and advancement.

Overview

26
26
years of professional experience

Work History

Sr. Customer Service Specialist

United Healthcare
Dallas
12.2015 - 05.2016
  • Assisted employers and brokers in adding and terminating coverage for employees.
  • Quoted price for medical, vision, dental and life insurance coverage.
  • Assisted with inquiry of customer invoice.
  • Added and terminated system users for employer group.

Claims Benefits Specialist

Aetna Life Insurance
Dallas, TX
01.2009 - 09.2015
  • Precisely completed appropriate claims paperwork, documentation and system entry.

 

  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Reviewed and resolved claim issues in accordance with claim processing guidelines to determine coverage and eligibility verification and discrepancies.

 

Sales Representative

State Farm Mutual Automobile Insurance CompanyCCC
Richardson, TX
02.2013 - 08.2014
  • Calculated premiums and established payment methods for sales.
  • Closed an average of 23 new sales per week.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Calculated quotes and educated potential clients on insurance options.
  • Promoted ancillary products to new existing and new clients each month.

Reservations Sales Representative

American Airlines
Ft. Worth, TX
08.2007 - 03.2010
  • Sold airline tickets and processed schedule changes.

    •  

  • Addressed passengers’ concerns about delayed and canceled flights and resolved customer issues and concerns.

Insurance Broker

With You In Mind
Garland, TX
01.2005 - Current
  • Calculate quotes and educate potential clients on insurance options.
  • Meet with existing and prospective clients  to select appropriate insurance policies.
  • Identified and solicited sales prospects.
  • Evaluate leads obtained through direct referrals, lead databases and cold calling.
  • Finalized sales and collected necessary deposits.
  • Met with prospective customers and business owners in their homes, businesses and other settings.

Litigation Support

Randstad Staffing
Irving, TX
03.2003 - 08.2005
  • Handled collateral repossessions and appraisals which resulted in cost effectiveness.
  • Collaborated with attorneys to handle replevins in bankruptcy cases.
  • Initiated contact with repossession agencies to secure outstanding collateral.
  • Skip traced.

Business Development Manager

Jupiter Chevrolet
Garland, TX
05.2001 - 01.2003
  • Generated and assigned leads for sales staff consultants.
  • Cold called.
  • Created and maintained timely, relevant, and accurate management reports.
  • Trained sale staff on cold calling and warm leads.
  • Assisted General Sales Manager in training of sales consultants.

Customer Account Representative

Nissan Motor Acceptance Corporation
Irving, TX
11.1999 - 03.2001
  • Received incoming calls regarding property tax and charges relating to vehicle damage.
  • Educated consumers on the end of lease process.
  • Scheduled end of lease vehicle inspections.

Education

Associate of Arts -

Cedar Valley College
Cedar Hill, TX

High School Diploma -

LAKEVIEW HIGH SCHOOL
Garland, TX
1985

Associate of Arts - Healthcare Administration

Rio Salado College
Phoenix, AZ

Skills

  • Claims Processor
  • Small Group Enrollment
  • Small Group Terminations
  • Small Group system troubleshooting
  • Small Group Renewals
  • Reservation Sales
  • Property & Casualty Insurance Sales
  • Written Correspondence
  • General Office Skills
  • Computer Savvy
  • Customer Service
  • Scheduling
  • Management Experience
  • Insurance Sales AHIP 2014& 2015
  • Bookkeeping
  • Front-Office Operations

 

  • Sales pipeline management
  • Team building expertise
  • Customer satisfaction
  • Critical and creative thinking
  • Excellent listening skills
  • Prospecting
  • Insurance and collections procedures
  • HCPCS Coding Guidelines
  • Familiar with commercial and private insurance carriers
  • Property insurance
  • Life and health insurance products
  • Warm and cold leads development

Affiliations

MS Office Call Center Experience Professional Experience Communication: Reports/Presentations/TECHNOLOGY Prepare reports for General Manager of new car sale of all appointments for sales staff and managers. Author professional correspondence to customers and vendors. Design and deliver series of classes for customer service representatives. Conduct small-group sessions on cold calling techniques. Rapidly learn varied computer programs including Microsoft Office Suite. Customer Service/Marketing/Problem Solving Oversee front-office operations and provide impeccable customer service: Built a clientele supported by referral business. Develop and implement strategic marketing plan for business: Launched my own business as a Insurance Broker, building revenue from $0 to over $41K in first two years with minimal overhead.

Additional Information

  • Health Licensed Professional General Lines Life Insurance and Property and Casualty All Lines Adjusters All current

Timeline

Sr. Customer Service Specialist

United Healthcare
12.2015 - 05.2016

Sales Representative

State Farm Mutual Automobile Insurance CompanyCCC
02.2013 - 08.2014

Claims Benefits Specialist

Aetna Life Insurance
01.2009 - 09.2015

Reservations Sales Representative

American Airlines
08.2007 - 03.2010

Insurance Broker

With You In Mind
01.2005 - Current

Litigation Support

Randstad Staffing
03.2003 - 08.2005

Business Development Manager

Jupiter Chevrolet
05.2001 - 01.2003

Customer Account Representative

Nissan Motor Acceptance Corporation
11.1999 - 03.2001

Associate of Arts -

Cedar Valley College

High School Diploma -

LAKEVIEW HIGH SCHOOL

Associate of Arts - Healthcare Administration

Rio Salado College

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