Kaiyana Ramsey
Savannah ,GA
Summary
Friendly customer service professional with strong service orientation. Obtains a diverse skillset in the retail industry that can transferable into variety of industries. Experienced multi-tasker with the ability to complete tasks in a timely manner. Effective verbal communication with excellence thoroughness .
Overview
7
7
years of professional experience
Work History
Customer Service Agent
MCI Telecommunications
04.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Process claims on a web-based application
- Responded to customer requests for products, services, and company information.
- Review and research claims
- Follows up on pending documents involving analysis
- Determine if the claim is valid to approve
Front Desk Receptionist
Twice the Fun Daycare
05.2017 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Lead Teacher
Twice the Fun Daycare
05.2017 - 04.2024
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
High School Diploma -
West Creek High School
Clarksville, TN05.2021
Skills
- Information Verification
- Case Management
- Call Control
- De-Escalation Techniques
- Behavioral skill
- Data Collection
- Claims Processor
- Product Knowledge
- Data Analysis
Timeline
Customer Service Agent
MCI Telecommunications
04.2024 - 08.2024
Front Desk Receptionist
Twice the Fun Daycare
05.2017 - 04.2024
Lead Teacher
Twice the Fun Daycare
05.2017 - 04.2024
High School Diploma -
West Creek High School
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