Izabel DeRosier
Spirit Horse Center
Brainerd,MN
7
years of professional experience
Experienced customer service and grocery manager with strengths in team leadership, inventory coordination, and daily operations. Known for strong communication, problem-solving, and attention to detail.
Work History
Grocery Manager
11 Months- Managed inventory levels, ordering, and product availability to support consistent store supply
- Directed grocery department operations, prioritizing stocking, rotation, and shelf presentation
- Supervised associates, assigned daily tasks, and reinforced productivity and customer service standards
Assistant Trainer
6 Years 6 Months- Assisted lead trainer with lesson preparation, tack setup, and arena readiness.
- Monitored horse behavior, identifying stress signals and adjusting approaches for safety.
- Supported horse training sessions, reinforcing groundwork, manners, and rider handling techniques.
- Coordinated daily care routines, including feeding, turnout, and equipment maintenance.
Customer Service Manager
2 Years 9 Months- Led front-end customer service operations, ensuring prompt issue resolution and consistent guest satisfaction.
- Supervised cashiers and service desk associates, reinforcing register procedures and service standards.
- Resolved customer complaints, returns, and price discrepancies with accurate, professional follow-through.
Pizza Specialist
3 Years- Prepared take-and-bake pizzas with accurate toppings, sauces, and portioning standards.
- Assisted customers with order selection, customization, and product questions.
- Maintained food safety, sanitation, and cleanliness across prep and service areas.
- Monitored ingredient freshness and restocked supplies to support continuous production.
- Followed recipe procedures and store standards to ensure consistent product quality.
- Supported opening and closing tasks, including setup, cleanup, and inventory organization.
Education
High School Diploma
Skills
Inventory coordination
Service management
Customer service leadership
Staff supervision
Attention to detail
Problem-solving
Time management
Written communication
Teamwork
Customer assistance
Timeline
Grocery Manager
Super One Foods
11.2025 - CurrentRead More
Customer Service Manager
Cub Foods
02.2023 - 11.2025Read More
Assistant Trainer
Spirit Horse Center
04.2020 - CurrentRead More
Pizza Specialist
Papa Murphy's Take and Bake Pizza
02.2020 - 02.2023Read More
Brainerd High School
High School Diploma
Read More