Izabel Legro
Leesburg
Summary
Dynamic and adaptable professional with a robust background in team leadership and operational management. Recognized for building cohesive teams and implementing strategies that optimize service delivery and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Fed Ex Driver
Fed Ex Ground
Harrisonburg, VA
04.2023 - 11.2024
- Conducted safe and lawful operation of company vehicles, prioritizing adherence to established safety standards and traffic regulations.
- Directed logistics operations to ensure prompt package delivery on assigned routes, prioritizing customer satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Guided new drivers through company policies and delivery procedures to enhance operational efficiency and compliance.
- Managed timely delivery of packages to assigned routes, ensuring customer satisfaction.
- Maintained accurate logs of deliveries, mileage, and fuel consumption for reporting purposes.
General Manager
Dunkin Donnuts
Chesapeake, VA
09.2022 - 05.2024
- Supervised daily operations, maintaining high standards of service quality and operational effectiveness.
- Conducted comprehensive training sessions to boost employee capabilities and ensure high levels of customer satisfaction.
- Developed inventory management strategies, reducing waste and optimizing supply chain processes.
- Identified key trends in sales data and refined marketing strategies to drive revenue growth.
- Facilitated collaboration among a diverse group of professionals, ensuring a positive atmosphere and high levels of employee engagement.
- Oversaw vendor partnerships and facilitated contract negotiations aimed at optimizing supply costs.
Assistant Store Manager
Dominos's Pizza
Chesapeake, VA
02.2022 - 05.2024
- Directed team activities and resource allocation to maintain optimal service levels during peak hours.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Developed and maintained schedules to ensure adequate staffing for efficient service delivery.
- Conducted regular team meetings aimed at improving communication, resolving challenges, and sharing effective strategies.
- Fostered customer satisfaction through adept conflict resolution and continuous service improvement initiatives.
Assistant Manager
Pizza Hut
Chesapeake, VA
02.2022 - 03.2024
- Managed daily operations to ensure adherence to quality standards and deliver exceptional customer service.
- Trained and mentored staff on operational procedures, enhancing team performance and service efficiency.
- Developed and executed inventory management strategies aimed at optimizing stock levels and reducing waste.
- Conducted detailed analysis of sales data to pinpoint trends, enhancing strategic decision-making for menu offerings and promotional activities.
Florist
Amcs Flowers & Personal Services
Chesapeake, VA
02.2017 - 01.2021
- Designed custom floral arrangements to meet client specifications and enhance event aesthetics.
- Administered inventory levels to support seamless daily operations with fresh flowers and necessary supplies.
- Analyzed client needs and provided personalized recommendations to enhance satisfaction and loyalty.
- Trained junior staff on floral design techniques, enhancing team skills and productivity.
Education
High School Diploma -
Grassfield High
Chesapeake, VASkills
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Relationship building
- Schedule management
- Strategic planning
- Attention to detail
- Processes and procedures
- Team building
- Conflict resolution
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Increased sales by 5% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals Eight months in a row.
Timeline
Fed Ex Driver
Fed Ex Ground
04.2023 - 11.2024
General Manager
Dunkin Donnuts
09.2022 - 05.2024
Assistant Store Manager
Dominos's Pizza
02.2022 - 05.2024
Assistant Manager
Pizza Hut
02.2022 - 03.2024
Florist
Amcs Flowers & Personal Services
02.2017 - 01.2021
High School Diploma -
Grassfield High