Izabel Lucero
Colorado Springs,United States
Summary
Communicative individual, dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Windy City
Breckenridge , CO
2021.12 - 2022.08
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed strict opening and closing routine
Wait Staff Member
Peak Of Asia
Breckenridge , CO
2021.04 - 2022.01
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Ski School Support Staff
Breckenridge Ski Resort
Breckenridge , CO
2020.11 - 2021.05
- Attended training sessions to stay updated on procedures and services.
- Sized skis and snowboards
- Communicated with clients on behalf of staff to relay messages and information.
- Operated conveyor belt (Magic carpet students use during ski school)
- Completed simple maintenance tasks for facility upkeep.
- Cared for 'sick and sad' students
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Cashier
Breckenridge Market & Liquor
Breckenridge , CO
2020.09 - 2021.04
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Team Member
Jack In The Box
Colorado Springs , CO
2019.03 - 2020.09
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Widefield High School
Colorado Springs, CO11.2020
Skills
- Special Requests and Substitutions
- Member Services
- Dining Room Cleaning and Upkeep
- PPE Guideline Compliance
- Food and Beverage Service
- Transactions and Cash Handling
Timeline
Wait Staff Member
Windy City
2021.12 - 2022.08
Wait Staff Member
Peak Of Asia
2021.04 - 2022.01
Ski School Support Staff
Breckenridge Ski Resort
2020.11 - 2021.05
Cashier
Breckenridge Market & Liquor
2020.09 - 2021.04
Team Member
Jack In The Box
2019.03 - 2020.09
High School Diploma -
Widefield High School
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