Izabella Hickman-Randall
Washington,PA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Cracker Barrel Old County Store, adept in POS system operations and problem-solving. Demonstrated ability to lead team efforts in maintaining high store standards, achieving significant improvements in customer return visits. Skilled in cash handling and fostering teamwork, contributing to store success. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Cracker Barrel Old County Store
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cashier
Walther's Hill House
07.2021 - 03.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Welcomed customers and helped determine their needs.
- Greeted customers and responded promptly to customer needs.
- Operated cash register for cash transactions with excellent accuracy levels.
Education
No Degree - Culinary Arts
Western Area Career And Technology Center
Canonsburg, PAHigh School Diploma -
Trinity Area
Washington, PA06.2024
Skills
Customer Service
Teamwork
Problem-Solving
Teamwork and Collaboration
Customer Assistance
Cash Handling
Store Opening and Closing
Phone Etiquette
POS system operations
Certification
food handling and allergens
Timeline
Retail Sales Associate
Cracker Barrel Old County Store
08.2022 - Current
Cashier
Walther's Hill House
07.2021 - 03.2022
No Degree - Culinary Arts
Western Area Career And Technology Center
High School Diploma -
Trinity Area
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