Summary
Overview
Work History
Education
Skills
Timeline
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Izabella Hodge

North Las Vegas,NV

Summary

Motivated Service Professional with exceptional social skills, communication abilities and customer service background. Dedicated to promoting lasting customer satisfaction by delivering quality service and unparalleled support. Detail-oriented team player with strong organizational skills. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
02.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Server

Wyoming's Rib And Chop
07.2017 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers

Barista

Starbucks
05.2015 - 04.2017
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Education

High School Diploma -

Westwood High School
Gillette, WY
05.2017

Skills

  • Adaptable and Flexible
  • Reliable and Dependable
  • Decision-making
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Time management
  • Interpersonal skills
  • Team Player
  • Friendly and Outgoing
  • Exceptional Customer Service

Timeline

Barista

Starbucks
02.2022 - Current

Server

Wyoming's Rib And Chop
07.2017 - 01.2022

Barista

Starbucks
05.2015 - 04.2017

High School Diploma -

Westwood High School

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Izabella Hodge