Izabella Martinez
Lubbock,TX
Summary
Motivated individual with extensive experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Manager
Mai Thai Kitchen
05.2021 - Current
- Accepted orders and packed food for takeout and delivery.
- Greeted customers, answered menu questions and responded to complaints.
- Maintained a clean and organized workspace to uphold restaurant hygiene standards.
- Planned daily menus and prepped food for service.
- Oversaw food preparation and monitored safety protocols.
- Maintained professional, organized, and safe environment for employees and guests.
Server
The Rustic
04.2022 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed cashier functions by closing checks for guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Plucker's Wing Bar
09.2021 - 04.2022
- Provided guests who dined in with excellent care and hospitality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information
Sales Associate
James Avery Artisan Jewelry
10.2019 - 07.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
University of Houston
Houston, TXSkills
- Cash Register Operation
- Retail Merchandising
- Hospitality and Accommodation
- POS System Operations
Timeline
Server
The Rustic
04.2022 - 06.2022
Server
Plucker's Wing Bar
09.2021 - 04.2022
Manager
Mai Thai Kitchen
05.2021 - Current
Sales Associate
James Avery Artisan Jewelry
10.2019 - 07.2020
University of Houston
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