Crystal Harcrow
Manager
Lake Village,AR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Rick's Express
Lake Village, AR
05.2021 - Current
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Shift Leader
Loves Travel Stop
Lake Village, AR
04.2019 - 05.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Dollar General
Lake Village, AR
02.2017 - 04.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
GED -
Grant County Adult Education
1409 South Rock, Suites A And E Sheridan 05.1997 - 05.1998
Associate of Applied Science - EMT
UAM
01.2008 - 05.2008
Skills
Policies and procedures
Staff Management
Financial Management
Strategic planning
Sales and marketing
Business planning
Coaching and mentoring
Verbal and written communication
Budgeting
Customer Relations
Staff Training
Cash Handling
Cleaning and sanitizing
Retail merchandising
Proficient in [Software]
Store opening/closing procedures
Stocking and replenishing
Time management strength
Cash register systems
Refunds and exchanges
Cash register operation
Inventory management
Timeline
Manager
Rick's Express
05.2021 - Current
Shift Leader
Loves Travel Stop
04.2019 - 05.2021
Assistant Manager
Dollar General
02.2017 - 04.2019
Associate of Applied Science - EMT
UAM
01.2008 - 05.2008
GED -
Grant County Adult Education
05.1997 - 05.1998