Josephine Mata
Uvalde,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Rainbow Pizza
10.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
Uvalde High School
Uvalde, TX05-2018
Skills
- Multitasking
accomplishing multiple tasks in an environment with interruptions
Build and collaborate relationships with peers and hire ups
achieve departmental and corporate objective's
Ensure the privacy of each patient’s Protected Health Information
Identify, evaluate and resolve standard problems
Work independently, as well as be part of the team
Familiar Microsoft Office Suite Word, Excel and Outlook
General knowledge of computer applications
ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
Well-developed time management and organizational skills
Possess written and verbal communications skills to communicate with team members, hire ups, patients, and other hospital personnel
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
Timeline
Manager
Rainbow Pizza
10.2018 - Current
High School Diploma -
Uvalde High School