Izabella Ortiz

• Manages seating arrangements as a hostess and assigns parties to specific tables
• Provides menus and answers questions about menu items and specials
• Consistently checks on guests to ensure a pleasant dining experience
• Prepares alcoholic and non-alcoholic beverages according to recipe standards
• Ensures proper sanitation of bar area, glassware, utensils, and equipment
• Provides food and drink recommendations based on customer preferences

• Assists in training new employees on shift operations
• Resolves customer complaints promptly and professionally
• Inspects food preparation areas to ensure proper sanitation standards are met at all times
• Ensures that all food is cooked at the correct temperature and stored correctly
• Informs customers about product pricing and answers questions regarding products and services available in the store
• Handles deposits ensuring cash drawer is accurate

Temporary position while visiting Hawaii

• Maintained excellent customer service, continuously bringing back regulars
• Greeted customers with friendly and approachable demeanor
• Verified that cash drawers contained correct amounts of money during opening and closing shifts
• Managed Inventory of alcoholic beverages
• Performed bartending duties
• Prepared food to order and served drinks

• Temporary position while visiting Hawaii
• Maintained an organized work environment by delegating tasks to staff as needed
• Verified that cash drawers contained correct amounts of money during opening and closing shifts
• Identified needs of customers promptly and efficiently
• Covered multiple store locations in Hawaii to help operations run smoothly where staffing was short
• Opened and closed store

• Ensured that customer service standards were met or exceeded at all times
• Monitored inventory levels and placed orders for new stock as needed
• Prepared weekly schedules for staff members based on their availability
• Assisted with hiring and recruiting
• Trained new hires
• Engaged customers in conversation and effectively determined needs and requirements of customer to strengthen lasting customer relationships
• Delegated work to the team, setting priorities and goals for the store
• Coordinated catering services for special events