Izabella Picornell
Kemp USA
Miami Beach,FL
3
Languages
5
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.
Work History
Medical Event Operations & Sales Associate Kemp US
3 Years 1 Month- Exceeded sales targets by delivering exceptional customer service and product knowledge.
- Trained new associates on sales techniques and company policies, fostering a supportive work environment.
- Assisted with the planning and day-to-day operations of the company’s booth at FIME, one of the largest medical trade shows in the region.
- Worked directly alongside the company owner to represent the brand, engage with medical professionals, and promote the company’s products.
- Developed strong knowledge of the company’s medical products and effectively communicated product features, uses, and benefits to potential customers and industry professionals.
- Managed sales transactions, payments, and cash handling while maintaining accuracy and organization throughout the event.
- Built professional relationships with medical professionals, distributors, and potential clients from a variety of healthcare backgrounds. Resulting in increased loyalty and repeat business
- Assisted with product demonstrations, customer questions, sales conversations, and overall booth management.
- Represented the company professionally in a fast-paced, high-volume medical industry environment.
Assistant Teacher
1 Year- Collaborated with lead teachers to assess student progress and adapt instructional strategies.
- Facilitated small group activities that promoted critical thinking and teamwork among students.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Assisted in the execution of school events, enhancing community engagement and student participation.
- Communicated effectively with parents regarding student progress and behavioral concerns.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintained accurate records of student performance, ensuring compliance with educational standards.
- Mentored new teaching assistants in classroom management and educational best practices.
Sensei
2 Years- Taught martial arts, mentoring students in discipline and self-discovery to foster personal growth.
- Inspired students through lessons from personal training experiences, promoting resilience and motivation.
- Developed leadership skills in students through structured activities in the dojo. in students inside and outside of the dojo.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Ice Cream Server
1 Year- Managed daily operations, ensuring smooth opening, efficient serving, and accurate transactions.
- Maintained cleanliness and organized inventory, contributing to high customer satisfaction.
- Served as the primary point of contact for customers while efficiently overseeing back-end operations.
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Prepared and served a variety of gelato flavors, maintaining high standards of quality and presentation.
- Operated cash register accurately, processing transactions efficiently to enhance customer satisfaction.
- Maintained cleanliness and organization of the serving area, adhering to health and safety regulations.
- Trained new staff on operational procedures and customer engagement techniques to ensure consistency in service.
- Developed promotional strategies for seasonal flavors, increasing customer interest and repeat visits.
- Collaborated with management to identify areas for process improvement, enhancing overall operational efficiency.
- Led team meetings to discuss performance goals, share feedback, and foster a collaborative work environment.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
High School Diploma
Pre-Law - Law
Bachelor of Science - Buisness
- 3.6 GPA
Skills
Communication
Bilingual (English & Spanish)
Sales & Customer Service
Time Management
Team Collaboration
Reliable & Adaptable
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Goal oriented
Reliable and punctual
Exceptional customer service
Outgoing personality
Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Assistant Teacher
KLA Academy
01.2024 - 01.2025Read More
Medical Event Operations & Sales Associate Kemp US
Kemp USA
06.2023 - 07.2026Read More
Sensei
DAK Karate
01.2022 - 01.2024Read More
Ice Cream Server
Paradise Beach Gelato
01.2022 - 01.2023Read More
Miami Beach Senior High School
High School Diploma
Read More
Miami Dade College
Pre-Law from Law
Read More
Florida International University
Bachelor of Science from Buisness
Read More