Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Izabella Wilczek

Monee,IL

Summary

Highly-organized and diligent team member with over four years of experience in customer service and three years of administrative assistant experience. Collaborates with others and has a driven desire to learn new things. Possesses self-motivation and responds quickly and appropriately to constant changes. Quickly helps identify problems, set priorities, and make responsible decisions to affect positive change. Utilizes effective interpersonal communication skills and quickly establishes extraordinary rapport with customers and leadership.

Overview

6
6
years of professional experience

Work History

Receptionist/Administrative Assistant

West Side Tractor Sales
2021.10 - Current
  • Managed and directed high-volume calls
  • Processed and audited work orders
  • Created daily parts reports
  • Created weekly/monthly warranty reports
  • Internal auditing
  • Created orders for new machines
  • Built machine profiles
  • Coded high-cost invoices

Temporary Service Coordinator

West Side Tractor Sales
2023.10 - 2024.02
  • Purchase Orders
  • Internal/External billing
  • Generating invoices
  • Warranty claims
  • Coordinating maintenance services

Transcriptionist

Rev.com
2018.04 - 2021.06
  • Transcribed over 5,000 minutes of audio.

Education

Some College (No Degree) -

Prairie State Community College
Chicago Heights, IL

Crete Monee High School
Crete, IL
01.2021

Skills

Invoicing and Reporting

  • Prepare complex reports and presentations
  • Manage and facilitate high-volume work orders and invoices
  • Facilitate internal audits
  • Coding and invoicing newly-sold machines

Product Support

  • Accounting
  • Dispatch and track routine work orders for preventative maintenance and repairs
  • Inventory processing and sales
  • Spreadsheet tracking

Customer Service

  • Assist and collaborate with customers in product line questions, rental, and sales
  • Multi-Line Telephone Systems

General Skills

  • Payroll
  • Organization
  • Billing/Invoicing
  • Coding
  • File management
  • Records Maintenance

Computer Skills

  • Adobe Pro
  • ADP
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint

Accomplishments

  • Excel in resolving employer challenges with solutions and process improvements proven to increase efficiency and the end result.
  • Exceeded expectations by creating a new process for work order warranty reporting adopted by two other branches
  • Established a new stock inventory process for new machines
  • Oversaw and maintained our entire annual machine stock project for the second year in a row.
  • Managed creating system information tags for annual stock ordering for the Snow Program
  • Rev.com: Transcribed over 5,000 minutes of various audio
  • Family Search (familysearch.org) Volunteer: Entered over 8,000 family history records
  • Championed the Crete Monee High School Coat Drive for underprivileged and homeless children

Timeline

Temporary Service Coordinator

West Side Tractor Sales
2023.10 - 2024.02

Receptionist/Administrative Assistant

West Side Tractor Sales
2021.10 - Current

Transcriptionist

Rev.com
2018.04 - 2021.06

Some College (No Degree) -

Prairie State Community College

Crete Monee High School
Izabella Wilczek