Izabelle Nichols
Grants Pass
Summary
Over five years of experience in customer service and healthcare, specializing in scheduling, insurance verification, and administrative support. Proven ability to enhance customer experiences through effective communication and organizational skills. Dependable and quick to learn, dedicated to keeping daily tasks running smoothly while providing friendly and professional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Busser
Red Robin
Grants Pass
03.2026 - Current
- Bus tables
- Stock cups, ice, and refresh rag buckets
- Sweep floors and clean up any spills or messes
- Take out trash and close down the restaurant
Customer Care Representative
AllCare Health
Grants Pass
03.2025 - 09.2025
- Took incoming calls assisting members and did outbound calls.
- Used Microsoft word to take notes during phone calls.
- Verified eligibility, provided benefits information, and provided authorization information.
- Maintained a high level of professionalism and empathy while interacting with members to ensure a positive experience
- Managed a high volume of incoming calls and emails while maintaining quality standards for response time and accuracy
Front Desk Receptionist
Advanced Skin Center
Grants Pass
08.2022 - 01.2025
- Greeted patients with a smile and enthusiasm.
- Checked in and out patients while providing information on balances and insurance assistance to ensure clarity and support.
- Answered phone calls and contacted patients to reschedule or remind them of upcoming appointments, enhancing communication and patient engagement.
- Sanitized work area and lobby while restocking food and drinks to maintain a clean and welcoming environment.
- Assisted with lab work and requests by fax.
Waitress
Countryside Village
Grants Pass
06.2021 - 01.2022
- Welcomed residents warmly to create a friendly dining atmosphere.
- Took orders, served meals, and bussed tables to ensure efficient service.
- Sanitized work area and restocked food, drinks, napkins, and silverware to maintain cleanliness and availability.
Customer Service
Taco Bell
Grants Pass
06.2019 - 03.2020
- Greeted customers warmly and assisted with lobby and drive-through orders to create a welcoming environment.
- Ensured accuracy of orders and timely delivery to meet customer expectations.
- Maintained supply of sauces, napkins, straws, and sodas to support seamless service and customer satisfaction.
- Sanitized work area, lobby, and bathrooms.
Education
GED -
Rogue Community College
Grants Pass, OR08-2020
Skills
- Front desk operations
- Appointment coordination
- Multi-line phone systems
- Patient communication
- Customer engagement
- Medical office skills
- Medical records
- Insurance verification
- HIPAA compliance
- Microsoft Office applications
- Multitasking and organization
- Team collaboration
- Oral and writing communication
- Problem-solving skills
Certification
- Food Handler Certification, 03/01/26, 03/01/29
- OLCC Service Permit, 02/01/25, 02/01/29
- Driver's License
Timeline
Busser
Red Robin
03.2026 - Current
Customer Care Representative
AllCare Health
03.2025 - 09.2025
Front Desk Receptionist
Advanced Skin Center
08.2022 - 01.2025
Waitress
Countryside Village
06.2021 - 01.2022
Customer Service
Taco Bell
06.2019 - 03.2020
GED -
Rogue Community College