Izabelle Youngers
Customer Service Representative
Wichita,KS
Summary
Highly motivated and customer-oriented professional seeking a customer support role in an international company. With a strong background in retail operations and a track record of delivering exceptional customer service in the pharmaceutical industry, Aiming to utilize communication skills, attention to detail, and problem-solving abilities I will contribute to the success of the organization. Aspiring to leverage my experience in providing personalized assistance to customers and my proficiency in retail pharmacy platforms to enhance customer satisfaction and drive business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Assistant
Johnson & Wales University Campus Dining
09.2022 - 01.2023
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Assisted over 200 customers a day
- Managed inventory, restocked shelves, and ensured merchandise was properly labeled and displayed for easy access.
- Aided in management tasks when needed
Retail Sales Clerk
Kingman Drug INC
08.2018 - 08.2022
- Provided exceptional customer support by assisting customers in finding products, explaining procedures, and answering questions.
- Acted as the primary point of contact for over 100 customers a day, ensuring their needs were met and addressing any concerns promptly.
- Utilized Pioneer RX, a retail pharmacy platform, to process transactions, including cash, checks, debit/credit cards, and insurance claims.
- Liaised between upper management and customers, effectively communicating their needs and feedback to improve service quality.
- Answered phones, provided information, and connected customers with pharmacists for prescription-related inquiries.
- Recognized for exceptional customer service skills, contributing to the drug store receiving an award for best customer service.
Education
Psychology
University of Manchester
Manchester, England, UKPsychology
Johnson & Wales University
Providence, RISkills
- Retail Sales Customer Service
- Computer Proficiency
- Coordination
- Customer Account Management
- Customer Relations
- Project Management
- Research Abilities
Certification
- Microsoft Applications Master Certification [Word, Excel, Access, Powerpoint]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Success is not just about financial gain, but about finding purpose, making a positive impact, and aligning your work with your higher self."
Unknown
Timeline
Student Assistant
Johnson & Wales University Campus Dining
09.2022 - 01.2023
Retail Sales Clerk
Kingman Drug INC
08.2018 - 08.2022
Psychology
University of Manchester
Psychology
Johnson & Wales University
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