Izadora Hudson
Albuquerque,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Specialist
Kimberly Apodaca
05.2021 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Fast Food Crew Member
McDonald's
01.2017 - 07.2017
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
GED -
Manzano High School
Albuquerque, NM02.2023
Skills
- Subpoena Preparation
- Program Promotion
- Picking Merchandise
- Eligibility Checks
- Enrollment Assistance
- Customer Service and Assistance
Timeline
Customer Service Representative Specialist
Kimberly Apodaca
05.2021 - 04.2022
Fast Food Crew Member
McDonald's
01.2017 - 07.2017
GED -
Manzano High School
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