Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Lyons

Mobile,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Specialist

Teleperformance
05.2022 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Package Handler

Amazon
01.2022 - 07.2023
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Cashier

Egs Community Store
01.2019 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Housekeeper

Comfort Inn & Suites
09.2021 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Murphy High School
Mobile, AL
05.2021

Skills

  • Eligibility Checks
  • Subpoena Preparation
  • Revenue Quotas
  • Picking Merchandise
  • Information Updates
  • Setting Up Appointments

Timeline

Customer Service Representative Specialist

Teleperformance
05.2022 - Current

Package Handler

Amazon
01.2022 - 07.2023

Housekeeper

Comfort Inn & Suites
09.2021 - 11.2021

Cashier

Egs Community Store
01.2019 - 08.2022

High School Diploma -

Murphy High School

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Tianna Lyons