Paige Wood
Kemmerer,Wyoming
Summary
Accomplished Economic Support Specialist with a proven track record at the State of Wyoming, enhancing self-sufficiency and reducing fraud risk through meticulous eligibility checks and program compliance. Skilled in caseload management and fiscal policy analysis, I excel in teamwork, problem-solving, and effective communication, driving significant improvements in client service delivery and program integrity.
Overview
12
12
years of professional experience
Work History
Economic Support Specialist
State of Wyoming
Kemmerer, WY
04.2017 - Current
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Researched and interpreted program regulations and applicable laws.
- Determined correct services and program resources for individual needs.
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
Administration Clerk
South Lincoln Medical Center
Kemmerer, WY
01.2017 - 04.2017
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
Field Office Assistant
Williams Services
Kemmerer, WY
05.2012 - 09.2016
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined office operations by implementing efficient filing and organizational systems.
- Developed strong working relationships across departments that facilitated collaboration towards common goals.
- Improved data accuracy by conducting regular audits of internal databases and spreadsheets.
- Managed incoming calls and inquiries, providing prompt assistance to clients and colleagues.
- Increased operational efficiency by maintaining well-organized digital filing systems for easy access to essential documents.
- Processed expense reports for field team members, leading to improved financial tracking.
- Supported field staff by coordinating logistics, ensuring timely delivery of equipment and resources.
- Provided administrative support for special projects, ensuring timely completion of tasks within budget constraints.
Education
High School Diploma -
Preston High School
Preston, ID05.2000
Skills
- Customer service and assistance
- International Economics
- Caseload Management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Paperwork Processing
- Demand forecasting
- Case Management
- Recordkeeping
- Data Interpretation
- Cost-benefit analysis
- Application coordination
- Resource advocacy
- Word proficiency
- Program eligibility
- Eligibility assessment
- Fiscal Policy Analysis
- Financial data reviews
- Service determination
- Eligibility checks
- Public assistance programs
- Public Finance Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
Timeline
Economic Support Specialist
State of Wyoming
04.2017 - Current
Administration Clerk
South Lincoln Medical Center
01.2017 - 04.2017
Field Office Assistant
Williams Services
05.2012 - 09.2016
High School Diploma -
Preston High School