Paige Wood
Kemmerer,Wyoming
Summary
Accomplished Economic Support Specialist with a proven track record at the State of Wyoming, enhancing self-sufficiency and reducing fraud risk through meticulous eligibility checks and program compliance. Skilled in caseload management and fiscal policy analysis, I excel in teamwork, problem-solving, and effective communication, driving significant improvements in client service delivery and program integrity.
Overview
12
12
years of professional experience
Work History
Economic Support Specialist
State of Wyoming
04.2017 - Current
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Researched and interpreted program regulations and applicable laws.
- Determined correct services and program resources for individual needs.
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
Administration Clerk
South Lincoln Medical Center
01.2017 - 04.2017
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
Field Office Assistant
Williams Services
05.2012 - 09.2016
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined office operations by implementing efficient filing and organizational systems.
- Developed strong working relationships across departments that facilitated collaboration towards common goals.
- Improved data accuracy by conducting regular audits of internal databases and spreadsheets.
- Managed incoming calls and inquiries, providing prompt assistance to clients and colleagues.
- Increased operational efficiency by maintaining well-organized digital filing systems for easy access to essential documents.
- Processed expense reports for field team members, leading to improved financial tracking.
- Supported field staff by coordinating logistics, ensuring timely delivery of equipment and resources.
- Provided administrative support for special projects, ensuring timely completion of tasks within budget constraints.
Education
High School Diploma -
Preston High School
Preston, ID05.2000
Skills
- Customer service and assistance
- International Economics
- Caseload Management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Paperwork Processing
- Demand forecasting
- Case Management
- Recordkeeping
- Data Interpretation
- Cost-benefit analysis
- Application coordination
- Resource advocacy
- Word proficiency
- Program eligibility
- Eligibility assessment
- Fiscal Policy Analysis
- Financial data reviews
- Service determination
- Eligibility checks
- Public assistance programs
- Public Finance Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
Timeline
Economic Support Specialist
State of Wyoming
04.2017 - Current
Administration Clerk
South Lincoln Medical Center
01.2017 - 04.2017
Field Office Assistant
Williams Services
05.2012 - 09.2016
High School Diploma -
Preston High School
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