Samantha Gluchman
Darien,WI
Summary
Dedicated Economic Support Specialist adept at supporting and enhancing the process of providing public assistance to individuals and families in need of support. Self-directed and hardworking professional with strong communication, time management and relationship-building skills. Pursuing a growth-oriented position with room for advancement.
Overview
19
19
years of professional experience
Work History
Economic Support Specialist
Walworth County Health and Human Services
Elkhorn, WI
07.2013 - 03.2024
- Applied policy guidelines from the State and Federal governments to determine qualification for SNAP, Medicaid and WI Shares Childcare Assistance programs.
- Processed SSI Medicaid Ending reports, determining next steps to ensure ongoing coverage for members with disability determinations.
- Demonstrates strong commitment to delivering top-notch customer service in call center operations, document handling, application processing, and interview processes as evidenced by outstanding performance reviews.
- Assisted in job shadowing and training for Call Center and Food Share and WI Shares Interviewing.
- Supported new worker staff in answering questions and addressing concerns when leads and supervisors were not present.
- Volunteered to handle calls in all queues (Family, EBD, and Childcare) to enhance versatility and knowledge.
- Initiates and completes dashboard tasks independently without guidance from leads or supervisors.
- Demonstrated proficiency in outward facing roles by piloting the Walworth County HHS agency Mobile Health Hub, educating the community about Economic Support Programs and options.
Technical Support/Customer Service
Complete-Staff
Elkhorn, WI
01.2013 - 06.2013
- Assisted consumers with Technical and Customer Support needs related to weather stations, alarm clocks, and atomic clocks
- Utilized policy guidelines to initiate warranty orders, ensuring efficient processing and customer satisfaction.
- Delivering efficient customer and technical support by promptly attending to inquiries from various sources such as forums, emails, and social media posts.
Accounts Receivable Assistant
Aerotek Recruiting and Staffing
Madison, WI
11.2012 - 01.2013
- Successfully managed approval and invoicing of orders dispatched on the previous workday.
- Allocated lockbox cash and applied all outside checks and cash to open invoices.
- Registered Corporation in multiple states for sales and use tax purposes.
- Created and organized various reports, including the Commodity Flow Survey, to be submitted to federal agencies.
- Ensured compliance with exporter's requirements by preparing export invoices.
Receptionist/Purchasing Assistant
SPX Flow Technology
Delavan, WI
01.2005 - 09.2011
- Greeted and assisted visitors, ensuring their needs were identified and directing them to the appropriate person
- Managed multi-line phone system to efficiently route calls
- Synchronized procurement process between Chinese sources and local warehouses
- Established effective communication methods with counterparts in China.
- Provided meeting support when necessary for vendors entering the building as well as executive meetings
- Ensured effective implementation of Kanban methodology across factory floor and with product vendors.
- Oversaw the management of the NCR process for all defective products obtained from suppliers.
Education
Some College (No Degree) - Human Services
Purdue University
West Lafayette, INSkills
- Public assistance programs (SNAP, Medicaid, WI Shares)
- Microsoft Office Suite proficiency
- Application processing
- Customer service and assistance
- Case Management
- Eligibility checks
- Resource advocacy
- Document processing
- Decision-Making
- Caseload Management
- Excellent Communication
- Community Outreach
- Time Management
- Problem-solving aptitude
- Attention to Detail
- Cares Worker Web, Genesys, CSAW proficiency
References
References available upon request.
Timeline
Economic Support Specialist
Walworth County Health and Human Services
07.2013 - 03.2024
Technical Support/Customer Service
Complete-Staff
01.2013 - 06.2013
Accounts Receivable Assistant
Aerotek Recruiting and Staffing
11.2012 - 01.2013
Receptionist/Purchasing Assistant
SPX Flow Technology
01.2005 - 09.2011
Some College (No Degree) - Human Services
Purdue University
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