Teshia Hicks
Albany,GA
Summary
Skilled in providing administrative support and leading teams with efficiency. Possess strong organizational, communication, and leadership skills honed through experience as an Administrative Support Team Supervisor. Known for fostering collaborative environments to enhance team productivity and implementing operational improvements that streamline administrative processes. Past roles have resulted in improved office organization, increased efficiency, and enhanced team performance. Resourceful and positive team player with many years of related experience and excellent conflict management, planning, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Economic Support Specialist
State of Georgia
Albany, GA
08.2017 - 12.2024
- Maintained accurate records and documented client data in company databases.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Developed appropriate treatment plans focusing on each individual's
- Work caseloads, reach out to clients via telephone.
- Determines eligibility for Family Medicaid or Food Stamps.
- Processes applications and/or reviews and interim changes using appropriate criteria and policies consistently and according to established guidelines.
- Records and evaluates personal and financial data obtained from individuals.
- Keys in a high volume of data using standard office hardware and software.
- Performs other professional responsibilities as assigned.
- Investigated discrepancies between reported incomes and other sources of income.
- Attended meetings and seminars related to economic support services.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Ensured compliance with all applicable laws, rules, regulations, policies, and procedures governing economic support services.
- Developed appropriate treatment plans focusing on each individual's needs.
Patient Account Representative
Phoebe Putney Memorial Hospital
Albany, GA
07.2013 - 06.2017
- Created new patient files according to established procedures and protocols.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Processed payments from patients and maintained accurate records of all transactions.
- Contacted customers with delinquent accounts to solicit payment.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Applied organizational policies and complied with regulations for patient privacy.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
Administrative Assistant
Aspire
Albany, GA
10.2008 - 05.2013
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Proofread content for typo-free emails and documentation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained inventory of office supplies and placed orders when necessary.
- Conducted research on various topics as requested by management.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL12-2021
Skills
- Report writing
- Application coordination
- Public assistance programs
- Labor market analysis
- Eligibility checks
- Program eligibility
- Caseload management
- Documentation skills
- Application processing
- Document processing
- [Software program] proficiency
- Case management
- Customer service and assistance
Timeline
Economic Support Specialist
State of Georgia
08.2017 - 12.2024
Patient Account Representative
Phoebe Putney Memorial Hospital
07.2013 - 06.2017
Administrative Assistant
Aspire
10.2008 - 05.2013
Associate of Science - Healthcare Management
Ultimate Medical Academy