Jasmine Young
Summary
Professional with experience in case management and customer service, adept at conducting assessments to determine eligibility for economic support programs. Implemented tracking systems that streamlined processes and improved accuracy in record maintenance. Collaborated with community organizations to enhance outreach initiatives, resulting in increased program awareness among underserved populations. Demonstrated proficiency in managing client interactions and maintaining accurate documentation, contributing to effective service delivery.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Economic Support Specialist
Department Of Children and Families, State of Florida
Tampa
07.2022 - 07.2025
- Conducted comprehensive assessments to determine eligibility for economic support programs, enhancing service delivery and client satisfaction.
- Streamlined case management processes by implementing new tracking systems, resulting in improved accuracy and reduced processing times.
- Collaborated with community organizations to facilitate outreach initiatives, increasing program awareness and access for underserved populations.
- Analyzed client data to identify trends and inform policy recommendations, driving improvements in program effectiveness and resource allocation.
- Maintained accurate records of all interactions with clients in a timely manner.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Assisted in developing outreach initiatives targeting low-income communities.
Regional Customer Service Manager
Lennar Homes
Tampa
02.2019 - 07.2022
- Developed and implemented customer service strategies that enhanced client satisfaction and loyalty across multiple regions.
- Led a team of customer service representatives, optimizing workflows to improve response times and service quality.
- Analyzed customer feedback to identify trends, driving initiatives that improved service delivery and operational efficiency.
- Managed a team of customer service representatives across multiple locations in the region.
- Managed customer inquiries and complaints, effectively resolving issues to maintain high levels of satisfaction and retention.
- Oversaw the implementation of new customer relationship management systems, enhancing data accuracy and reporting capabilities.
Education
Wharton High School
Tampa, FloridaSkills
- Eligibility assessment
- Case management
- Customer service strategy
- Record maintenance
- Issue resolution
- Customer feedback analysis
- Service delivery improvement
- Application processing
- Document processing
- Documentation skills
- Caseload management
- Data interpretation
- Recordkeeping
- Report writing
Timeline
Economic Support Specialist
Department Of Children and Families, State of Florida
07.2022 - 07.2025
Regional Customer Service Manager
Lennar Homes
02.2019 - 07.2022
Wharton High School