Jennifer Pieper
Wausau,STATE_US
Summary
Dedicated Economic Support Specialist with proven expertise in case management, eligibility assessment, and customer service. Strong problem-solving and organizational skills, facilitating streamlined application processes and enhancing client satisfaction.
Overview
22
22
years of professional experience
Work History
Economic Support Specialist
Marathon County Social Services
Wausau, WI
01.2010 - Current
- Assessed client eligibility for economic support programs and services.
- Facilitated communication between clients and service providers to enhance support delivery.
- Streamlined application processes, improving efficiency in case management operations.
- Guided clients through complex benefit systems to ensure understanding and compliance.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Collaborated with community organizations to expand resource access for clients in need.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
Economic Support Specialist
Menominee County
Keshena, WI
07.2007 - 01.2010
- Developed training materials for new staff on policy changes and program updates.
- Analyzed program outcomes to identify trends, improve services, and inform strategic planning.
- Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Determined correct services and program resources for individual needs.
- Boosted team morale by fostering a supportive work environment that encouraged collaboration among Economic Support Specialists.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Assessed client eligibility for economic support programs and services.
- Streamlined application processes, improving efficiency in case management operations.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
Case Manager
Forward Service Corporation
Keshena, WI
07.2004 - 07.2006
- Developed individualized service plans to address client needs and enhance overall well-being.
- Coordinated resources and services for clients, ensuring timely access to essential support systems.
- Monitored client progress, adapting strategies to improve outcomes and maintain engagement.
- Collaborated with community organizations to facilitate client referrals and increase resource availability.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for clients' rights, ensuring equitable access to services and support within the community.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Education
Bachelor of Science - Human Development
UW Green Bay
Green Bay, WI08-2000
Skills
- Customer service and assistance
- Interactive interviewing
- Caseload management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Case management
- Service determination
- Eligibility assessment
- Teamwork
- Problem-solving
- Time management
- Organizational skills
Timeline
Economic Support Specialist
Marathon County Social Services
01.2010 - Current
Economic Support Specialist
Menominee County
07.2007 - 01.2010
Case Manager
Forward Service Corporation
07.2004 - 07.2006
Bachelor of Science - Human Development
UW Green Bay