Jennifer Pieper
Wausau,STATE_US
Summary
Dedicated Economic Support Specialist with proven expertise in case management, eligibility assessment, and customer service. Strong problem-solving and organizational skills, facilitating streamlined application processes and enhancing client satisfaction.
Overview
22
22
years of professional experience
Work History
Economic Support Specialist
Marathon County Social Services
2010.01 - Current
- Assessed client eligibility for economic support programs and services.
- Facilitated communication between clients and service providers to enhance support delivery.
- Streamlined application processes, improving efficiency in case management operations.
- Guided clients through complex benefit systems to ensure understanding and compliance.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Collaborated with community organizations to expand resource access for clients in need.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
Economic Support Specialist
Menominee County
2007.07 - 2010.01
- Developed training materials for new staff on policy changes and program updates.
- Analyzed program outcomes to identify trends, improve services, and inform strategic planning.
- Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Determined correct services and program resources for individual needs.
- Boosted team morale by fostering a supportive work environment that encouraged collaboration among Economic Support Specialists.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Assessed client eligibility for economic support programs and services.
- Streamlined application processes, improving efficiency in case management operations.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
Case Manager
Forward Service Corporation
2004.07 - 2006.07
- Developed individualized service plans to address client needs and enhance overall well-being.
- Coordinated resources and services for clients, ensuring timely access to essential support systems.
- Monitored client progress, adapting strategies to improve outcomes and maintain engagement.
- Collaborated with community organizations to facilitate client referrals and increase resource availability.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for clients' rights, ensuring equitable access to services and support within the community.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Education
Bachelor of Science - Human Development
UW Green Bay
Green Bay, WI2000-08
Skills
- Customer service and assistance
- Interactive interviewing
- Caseload management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Case management
- Service determination
- Eligibility assessment
- Teamwork
- Problem-solving
- Time management
- Organizational skills
Timeline
Economic Support Specialist
Marathon County Social Services
2010.01 - Current
Economic Support Specialist
Menominee County
2007.07 - 2010.01
Case Manager
Forward Service Corporation
2004.07 - 2006.07
Bachelor of Science - Human Development
UW Green Bay