Debra Ellison Williams
Atlanta,GA
Summary
Dedicated Economic Support Specialist II in supporting and enhancing the process of providing public assistance to individuals and families in need of support. Self-directed and hardworking professional with strong communication, time management, and relationship-building skills. Pursuing a growth-oriented position with room for advancement.
Overview
19
19
years of professional experience
Work History
Economic Support Specialist II
Department of Family and Children Services
05.2024 - Current
- Look for signs of fraud and report cases to the fraud coordinator and investigators.
- Determined the correct services and program resources for individual needs.
- Researched and interpreted program regulations and applicable laws.
- Certified to assist Georgia families with SNAP and Family Medicaid Benefits.
- Advised clients on available resources, such as job training opportunities.
- Respond to complaints from applicants about program requirements or procedures.
Economic Support Specialist I
Department of Family and Children Services
10.2023 - 05.2024
- Certified in the SNAP benefits program to help assist Georgia families that are requesting food stamps.
- Conducted interviews with applicants to obtain necessary documentation and verify income levels, and update information in the Georgia Gateway system.
- Apply the appropriate Standard of Promptness (SOP) for applications.
- Looked for signs of fraud and reported cases to the fraud coordinator and investigators.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Assist individuals with eligibility for available benefits for a new application, renewals, and case changes.
Customer Service Agent
Arise Platform
11.2021 - 09.2024
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Training Store Manager
Family Dollar
05.2006 - 05.2021
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
- Performed a variety of management functions, including driving sales, achieving store productivity and financial targets, and planning and executing promotional and local store marketing activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Led business planning, developed market strategy, and established direct procurement of products from vendors.
- Hired, delegated, and reviewed sales staff performance and provided comprehensive coaching in customer service, job performance, and shrinkage.
Education
Associate of Science - Business Administration And Management
Shorter University
Rome, GA05-2027
Some College (No Degree) - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NCSkills
- Customer Service Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Relations
- Information Security
- Financial data reviews
- Program eligibility
- Document research
- Information intake
- Eligibility assessment
- Case management
- Application processing
- Document processing
- Public assistance programs
- Documentation skills
Timeline
Economic Support Specialist II
Department of Family and Children Services
05.2024 - Current
Economic Support Specialist I
Department of Family and Children Services
10.2023 - 05.2024
Customer Service Agent
Arise Platform
11.2021 - 09.2024
Training Store Manager
Family Dollar
05.2006 - 05.2021
Associate of Science - Business Administration And Management
Shorter University
Some College (No Degree) - Business Administration And Management
Fayetteville Technical Community College
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