Keonne Pittman
Atlanta,GA
Summary
Experienced with economic support and client financial assistance programs. Utilizes keen problem-solving skills to enhance client satisfaction and outcomes. Knowledge of effective communication and teamwork to ensure agency goals are met. Adapting seamlessly to changing needs, policy implementation.
Overview
10
10
years of professional experience
Work History
Economic Support Specialist II
GA Division Of Family And Children Service
09.2024 - Current
- Conduct interviews and access applications for Food Stamps and Family Medicaid
- Furthered professional development by attending relevant trainings, and conferences focused on economic support services.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid and Food Stamps eligibility determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Dispatcher
Self-employed
01.2022 - 09.2024
- Communicated with drivers and personnel to coordinate timely assistance.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist 6 hourly callers based on locations, needs and worker availability.
- Scheduled and organized routes.
- Utilized dispatch software to route drivers
- Tracked and monitored vehicles
Stay At Home Mom
Self
09.2017 - 01.2022
- Taught 3 children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Encouraged children to develop healthy social and emotional skills.
- Assisted in potty training and toilet hygiene.
Warehouse Picker
ADI
05.2015 - 01.2016
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Completed cycle counts and monthly inventory.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
Associate of Science - Medical Assisting
Anthem College
Marietta, GA10.2005
Skills
- Routing Drivers
- Customer Relationship Management
- Service Planning
- Updating Logs
- Schedule Coordination
- Verifying Coverage
- Vehicle Dispatch
- Application processing
- Caseload management
- Document processing
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Time management
- Customer service and assistance
Timeline
Economic Support Specialist II
GA Division Of Family And Children Service
09.2024 - Current
Dispatcher
Self-employed
01.2022 - 09.2024
Stay At Home Mom
Self
09.2017 - 01.2022
Warehouse Picker
ADI
05.2015 - 01.2016
Associate of Science - Medical Assisting
Anthem College
Similar Profiles
Kyeshia L. ThorntonKyeshia L. Thornton
Social Services Program Consultant 3 at GA Division Of Family And Children ServiceSocial Services Program Consultant 3 at GA Division Of Family And Children Service
Karen SimonKaren Simon
Administrative Support 2 at GA Division Of Family And Children ServiceAdministrative Support 2 at GA Division Of Family And Children Service
SHANNON R. ROLLINSSHANNON R. ROLLINS
Legal Analysis Specialist at Ga Dept. of Ed., Division for Exceptional ChildrenLegal Analysis Specialist at Ga Dept. of Ed., Division for Exceptional Children
Andres DavilaAndres Davila
Warehouse Associate at SportswarehouseWarehouse Associate at Sportswarehouse
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator