Kenyatta Mcgill
Griffin,Georgia
Summary
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Resourceful and positive team player with over 5 years of related experience and excellent conflict management, planning, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Economic Support Specialist II
Spalding County Department of Family and Children
Griffin , GA
12.2020 - Current
- Connected clients with best-fit resources and services to meet unique needs.
- Assisted clients with the completion of forms related to their cases.
- Attended meetings and seminars related to economic support services
- Maintained case files, entered data into automated systems, and monitored client accounts.
- Participated in staff training sessions on new policies and procedures.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
Customer Service Associate
Pike Department of Family and Children Serivices
Pike , GA
06.2018 - 11.2020
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service
Walmart
Thomaston, GA
07.2008 - 08.2011
- Delivered prompt, accurate, and excellent customer service.
- Cashed Checks and Money Transfers
- Returned merchandise
- Made claims and worked with Asset Protection
Education
High School Diploma -
Pike County High School
Zebulon, GA06-2007
Skills
- Case Management
- Application Coordination
- Eligibility Checks
- Recordkeeping
- Caseload Management
- Paperwork Processing
- Document Processing
- Documentation Skills
Timeline
Economic Support Specialist II
Spalding County Department of Family and Children
12.2020 - Current
Customer Service Associate
Pike Department of Family and Children Serivices
06.2018 - 11.2020
Customer Service
Walmart
07.2008 - 08.2011
High School Diploma -
Pike County High School
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