Kenyatta Mcgill
Griffin,Georgia
Summary
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Resourceful and positive team player with over 5 years of related experience and excellent conflict management, planning, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Economic Support Specialist II
Spalding County Department of Family and Children
Griffin , GA
2020.12 - Current
- Connected clients with best-fit resources and services to meet unique needs.
- Assisted clients with the completion of forms related to their cases.
- Attended meetings and seminars related to economic support services
- Maintained case files, entered data into automated systems, and monitored client accounts.
- Participated in staff training sessions on new policies and procedures.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
Customer Service Associate
Pike Department of Family and Children Serivices
Pike , GA
2018.06 - 2020.11
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service
Walmart
Thomaston , GA
2008.07 - 2011.08
- Delivered prompt, accurate, and excellent customer service.
- Cashed Checks and Money Transfers
- Returned merchandise
- Made claims and worked with Asset Protection
Education
High School Diploma -
Pike County High School
Zebulon, GA2007-06
Skills
- Case Management
- Application Coordination
- Eligibility Checks
- Recordkeeping
- Caseload Management
- Paperwork Processing
- Document Processing
- Documentation Skills
Timeline
Economic Support Specialist II
Spalding County Department of Family and Children
2020.12 - Current
Customer Service Associate
Pike Department of Family and Children Serivices
2018.06 - 2020.11
Customer Service
Walmart
2008.07 - 2011.08
High School Diploma -
Pike County High School
Similar Profiles
Maria HernandezMaria Hernandez
Live Scan Technician at La County Department Of Children And Family ServicesLive Scan Technician at La County Department Of Children And Family Services
Shanon GilbertShanon Gilbert
Social Service Specialist at Clayton County Department Of Family And ChildrenSocial Service Specialist at Clayton County Department Of Family And Children
Kiocha MccoyKiocha Mccoy
Babysitter at Bibb County Department Of Family And Children ServicesBabysitter at Bibb County Department Of Family And Children Services