Tyra Frails

• Determined correct services and program resources for individual needs.
• Collected and analyzed personal and financial information to make appropriate determinations.
• Looked for signs of fraud and reported cases to fraud coordinator and investigators.
• Researched and interpreted program regulations and applicable laws.
• Helped clients navigate social services system and access needed resources.
• Schedules appointments with applicants to gather information and explain benefits processes.
• Interview applicants to obtain and verify information needed to determine eligibility for Food Stamp and Medicaid Assistance

Observed and participated in home visits and juvenile court

Co-facilitated monthly parental training sessions for at risk parents

• Participate in case management meetings
• Organized activities for foster children

Operated cash register

Trained and supervised new employees

Assisted customers with a selection of menu items in service needs