Daphne Smith
Hampton,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Economic Support Specialist I
Department of Human Services
04.2023 - Current
- Process Senior Food Stamp Applications and Renewals
- Maintain Senior Food Stamp Applications
- Reporting state mandated numbers
Social Services Technician
Department of Human Services
10.2022 - 04.2023
- Managing state medical reports/visits for children in custody
- Supervise parent visits
- Assist with case report maintenance
Communications Officer
Clark Atlanta University
05.2022 - 09.2022
- Managing radio during morning shift
- Recording all case numbers and movement in daily spread sheet
- Operate GCIC/NCIC as secondary Terminal Agency Clerk
Data Entry Specialist
Randstad (State Farm)
11.2021 - 12.2021
- Mail Runs
- Processing Insurance Accounts Payable
- Adjusting Insurance Policy for all states
Attendance Clerk
Clayton County Public Schools
03.2018 - Current
- Managing high school attendance school-wide
- Assisting social working team with attendance concerns
- Run monthly and weekly attendance reports
Communications Officer
Clayton County Public Schools
10.2019 - 10.2021
- Managing radio during morning shift
- Recording all case numbers and movement in daily spread sheet
- Operate GCIC/NCIC as secondary Terminal Agency Clerk
Paraprofessional
Clayton County Public Schools
06.2019 - 10.2019
- Assisting Lead teacher with reading program data
- Temporary/ Permanent relief of displaced school staff
- Run monthly progress with compared state data
Data Entry Specialist
Southeastern
10.2017 - 01.2018
- Credentialing medical provider profiles
- Submit applications to management decision board
- Entry employee training
- Run monthly and weekly error team reports
Data Entry Specialist
Wipro Unlimited
02.2016 - 10.2017
- Credentialing medical professional profiles
- Submit applications to healthcare decision board
- Entry employee training
- Run monthly and weekly error team reports
Dispatcher
Airserv Corporation
05.2016 - 11.2016
- Answered and quickly redirected up to 20 calls per hour
- Created detailed expense reports and requests for capital expenditures
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Customer Service Representative
Verizon wireless
02.2014 - 04.2016
- Managing wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively
- Answering an average of 120 calls per day by addressing customer concerns
- Accept payments and arrange deadlines for payments
Administrative Assistant
Generation Day Care
05.2008 - 02.2014
- Transported children to and from school, activities and appointments
- Answered a high volume of phone calls and email inquiries
- Coordinated events and worked on ad hoc projects
- Filed paperwork and organized computer-based information
- Maintained appropriate filing of personal and professional documentation
- Sourced and ordered office equipment and supplies
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Created detailed expense reports and requests for capital expenditures
- Ordered and distributed office supplies while adhering to a fixed office budget
- Screened applicant resumes and coordinated both phone and in-person interviews
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
Education
Associates of Applied Science (Criminal Justice) -
Atlanta Technical College
07.2021
High School Diploma -
Mundy’s Mill High School
05.2010
Skills
- Customer service and assistance
- International Economics
- Caseload Management
- Application processing
- Document processing
- Paperwork Processing
- Documentation skills
- Report Writing
- Case Management
- Recordkeeping
- Data Interpretation
- Application coordination
- Resource advocacy
References
References Provided Upon Request
Timeline
Economic Support Specialist I
Department of Human Services
04.2023 - Current
Social Services Technician
Department of Human Services
10.2022 - 04.2023
Communications Officer
Clark Atlanta University
05.2022 - 09.2022
Data Entry Specialist
Randstad (State Farm)
11.2021 - 12.2021
Communications Officer
Clayton County Public Schools
10.2019 - 10.2021
Paraprofessional
Clayton County Public Schools
06.2019 - 10.2019
Attendance Clerk
Clayton County Public Schools
03.2018 - Current
Data Entry Specialist
Southeastern
10.2017 - 01.2018
Dispatcher
Airserv Corporation
05.2016 - 11.2016
Data Entry Specialist
Wipro Unlimited
02.2016 - 10.2017
Customer Service Representative
Verizon wireless
02.2014 - 04.2016
Administrative Assistant
Generation Day Care
05.2008 - 02.2014
Associates of Applied Science (Criminal Justice) -
Atlanta Technical College
High School Diploma -
Mundy’s Mill High School
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