Izadora Sucupira

With a strong background in customer support and process optimization, I have spent the past few years enhancing operational workflows and ensuring service excellence. My experience includes analyzing interactions, implementing data-driven improvements, and collaborating with teams to elevate customer satisfaction and efficiency. Fluent in Portuguese, English, and Spanish, I bring a global perspective and strong interpersonal skills that facilitate seamless communication with international clients. My academic background in Civil Engineering has equipped me with an analytical mindset and a structured approach to problem-solving. I worked as a Subject Matter Expert leading initiatives to optimize efficiency in technical support. During my time at the company, I focused on aligning technology, strategy, and user experience to deliver effective and innovative solutions.

Collaborated with development and QA teams to optimize workflows, reducing reported issues and JIRA corrections by over 50% within one year, while monitoring performance metrics and leading continuous improvement efforts to ensure quality goals and deadlines were met efficiently.